Tom Warbrick

After an eight-year career working in various analytical and strategic roles with E.ON Energy UK, in 2021, I decided to change my career path and returned to University to study for my BSc in Ecology and Conservation. Now that I've graduated, I want to follow my passion for preserving, repairing, and improving the natural world. I have a good breadth and depth of skills in wildlife conservation, ecology, ecological consultancy, and environmental science, as well as my analytical, and change delivery skills from my previous corporate roles.

Now, I’m looking for the right position and employer to allow me implement and further develop my existing skillsets.

Seasonal Ecologist | Tetra Tech May 2022-Sep 2022; May 2023-Sep 2023; July 2024-Octover 2024

• Worked in between academic years to gain professional insight to supplement my academic education.
• Worked unsociable hours often in remote, rural locations, always maintaining professionalism and dependability.
• Undertook dusk and dawn surveys to record protected bat species´ roosts which could be at risk from redevelopment.
• Used specialist equipment such as infrared cameras and sonic bat detectors as well as identification skills to log the presence of bat species in trees, buildings, and other roost sites.

Used bird and mammal identification skills to review and catalogue 100+ hours of camera trap footage to record the presence or absence of protected species in areas earmarked for development.

Strategic Change Analyst | E.ON Energy UK Nov 2017 to Aug 2021

• Worked in the residential retail energy sector forecasting, analysing, mitigating, and reporting on the delivery of top-down and bottom-up change for a multinational network of contact centres. 
• Wrote customer communications for tens of thousands of residential energy customers to help explain and lessen the impacts of changes to their products, prices and services.
• Carried out forecasting and capacity planning so that staffing levels matched with demand.
• Wrote impact assessments and cost-benefit analyses.
• Made recommendations to mitigate impact of proposed changes to business performance and metrics.

Sales Transformation Delivery Manager | E.ON Energy UK Oct 2015 to Oct 2017

• Delivered a sales transformation programme, including a comprehensive training package, building on the outcomes of an external sales practices audit conducted by Deloitte.
• Created a new OFGEM-compliant, end-to-end sales competency model for employees in sales roles.
• Oversaw the creation and delivery of a business-wide sales e-learning package, ensuring desired outcomes were met and the final product was accurate, professional, and effective.
• Created a competence assurance model to maintain and evidence rigorous sales compliance standards.

Worked with external parties and outsource partners to deliver adaptable solutions to meet the needs of the business and our customers.

Business Analyst (Change Readiness) | E.ON Energy UK Sep 2014 to Oct 2015

• Delivered change projects to outsource partners across England and Northern Ireland.
• Tailored bespoke cross-party solutions for learning and system requirements.
• Built effective relationships with third party providers. 
• Authored an operating manual, a key deliverable in a multi-million pound per month contract.

Customer Service Advisor (Phone & Digital) | E.ON Energy UK Sep 2013 to Sep 2014

• Resolved complex queries and complaints relating to residential energy consumption, billing & metering.
• customer-facing experience & strong customer service skills 
• resolved customer demands whilst meeting Key Performance Indicator targets for the business area.
• telesales and sales compliance skills 
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Nottingham Trent University | 2:1 BSc (Hons)Ecology and Conservation | 2021-2024

Key Modules:

• Introduction to Ecological Consultancy: Produced a full Ecological Impact Assessment report for a rural development. Studied Biodiversity Net Gain legislation and employed QGIS techniques to support mitigations and recommendations.
• Environmental Monitoring & GIS: Conducted water, air, and soil quality monitoring at a local country park. Used ARCGIS & QGIS skills to interpret data and highlight findings for the park warden.
• African Ecosystems: Attended a 14-day residential on Mankwe Game Reserve, South Africa, studying bird, mammal and vegetation communities and applying conservation skills in a novel environment.
• Marine and Freshwater Ecology: Designed and conducted a study on the effects of mine pollution on benthic macroinvertebrate communities in a Derbyshire stream.
• Animal Ecology
• Global Agriculture and Food Security
• Environmental Law & Policy.