Tomic Thomas

Supply chain and logistics professional with hands-on experience in demand forecasting, planning, inventory optimisation, and multi-channel operations across retail and last-mile environments. Adept in using Excel and ERP tools to improve availability and reduce waste. MSc in Supply Chain & Logistics Management (Distinction), with a passion for retail supply innovation, collaboration, and continuous improvement.

Process Excellence Associate at ZIPPEE Pvt. Ltd. (2023 – 2024)

Process Excellence Associate focused on workflow optimization, SAP APO implementation, and cross-departmental communication improvement.

• Reduced operational costs by 15% and improved efficiency metrics by 20% through workflow optimisation and KPI tracking.
• Implemented a SAP APO-based control tower, improving master data governance and cutting reporting delays by 30%.
• Contributed to continuous improvement by analysing Delivery and Fulfillment CPO metrics using advanced Excel models, reducing waste and improving process visibility.
• Created dashboards that enhanced cross-departmental communication and response times by 25%.
• Acted as the key liaison between launch teams, regional managers, and brand partners to resolve stock transfer delays

Launch Associate at ZIPPEE Pvt. Ltd. (2022 – 2023)

Launch Associate managing cross-functional warehouse launches and demand-supply optimization across multiple dark stores.

• Managed cross-functional launches of 10 new warehouse sites with 99.2% on-time stock availability during go-live week
• Reduced dispatch delays by 18% by proactively managing demand-supply mismatches across 3 dark stores
• Enhanced operational throughput by integrating WMS with e-commerce platforms and coordinating ERP system configurations, handling over 10,000 orders with a 15% speed increase.
• Partnered with procurement and technical teams to standardise fulfilment workflows, using data analysis to identify and resolve capacity constraints.

Quality Assurance Associate at ZIPPEE Pvt. Ltd. (2021– 2022)

Quality Assurance Associate ensuring compliance and food safety standards across dark store operations.

• Ensured compliance and food safety standards for brands like Baskin Robbins and Häagen-Dazs across 15+ dark stores.
• Reduced product rejection rates by 20% through root-cause analysis and quality audits.
• Rolled out QA protocols for over 100 SKUs, leading to a 15% improvement in audit compliance scores.
• Collaborated with production teams to enhance packaging, shelf-life management, and hygiene practices.

Gandhi Fellow at PIRAMAL FOUNDATION (2019 – 2021)

Gandhi Fellow leading educational development initiatives across multiple counties with significant student impact.

• Led educational development initiatives across 10 counties, impacting 100,000+ students in 213 schools.
• Coordinated with government officials to design and implement educational policies in line with national standards.
• Facilitated team-based interventions, driving stakeholder alignment across diverse geographies.

MSc in Supply Chain Operations and Logistics Management – UNIVERSITY OF EAST ANGLIA (2024 – 2025)

Bachelor of Business Administration in Business Administration – GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY (2016 – 2019)