Accounts Receivable/Collection Specialist - Hydro Service & Supplies Inc. - Durham, NC
(2022-04 - 2026-05)
- Updated Deposit Received spreadsheet using PNC EDI reports. Accurately posted ACH, check, wire, and credit card payments in NetSuite and M2M. Reconciled all PNC deposits with applied payments in NetSuite and M2M.
- Processed credit card payments and issued secure PayTrace payment links; distributed customer statements and invoices via email, mail, and uploaded in customer and government billing portals; such as Procore, Textura, WAWF and IPP. Managed incoming calls and maintained organized sales order files.
- Monitored AR aging to identify overdue, short-paid, and retainage-related balances; verified accuracy of credit memos, retainage and payment terms. Proactively contacted customers to clarify discrepancies, resolve delinquencies and billing disputes.
- Collaborated cross-functionally with division offices staff and other internal departments to coordinate billing efforts, credit holds, resolve contract and service-related issues, and ensure timely, accurate invoicing.
- Served as the primary customer contact for billing inquiries, ensuring clear communication between customers and division offices; identified process gaps and recommended improvements to enhance AR accuracy and workflow efficiency.
- Maintained government registrations including SAM.gov updates; completed new vendor portal registrations and ensured all information remained current. Completed new supplier forms and contract-required documentation to ensure compliance with customer requirements.
- Supported customer onboarding by providing W-9s, COIs, ACH/Wire banking details, and other required documentation. Prepared AIA documents, lien waivers, and payment applications for CFO signature and notarization.
- Led special projects to streamline Collections, Customer Onboarding, and Credit Memo workflows by role; developed standardized Customer Contact Forms to improve accuracy of contact names, departments, phone numbers, email addresses, billing addresses, and preferred invoice delivery methods.
Staff Accountant Cash Application - Temposonics (formerly MTS Sensors) - Cary, NC
(2019-09 - 2022-04)
- Applied payments received by Lockbox, ACH, Wire Transfer, and Credit Card to outstanding receivable invoices. Processed credit card payments in PayPal and email receipts to customers.
- Reconcile payments received with corporate office SAP 190480 report. Assist with month end close for payments received and sales tax. Issued Sales tax credit memos for taxes charged in error, based on sales tax exemption/reseller certificates. Update customer tax records in Vertex.
Cash Application and Billing Specialist (Contract) - Accounting Principals/Allbridge - Raleigh, NC
(2019-02 - 2019-09)
- Processed Lockbox, Credit Card, Advantage lockbox and live checks in v-lookup excel customer spreadsheet. Upload, post and apply payments to customers' accounts in Sales Force.
- Created and applied Cash Entries for customer payments made by ACH, Wire Transfer Incoming and customer refunds in Sales Force. Created, and applied journal entries for returned checks, payment corrections, intercompany fund transfers and customer payments received by Ethostream and DCI. Assist with training to peers.
Cash Application and Billing Specialist (Contract) - Rose International/Genworth Mortgage - Raleigh, NC
(2017-07 - 2019-02)
- Applied Lockbox cash receipts to outstanding premiums by matching receipts to payment files for Excel and Tape customer payments. Uploaded payment data files and resolve any processing issues with file upload failures. Accurately manually keyed premiums received from non-electronic customers payments at a certificate level and processed refund requests.
- Processed loan sales, loan transfer, and commitment activations before month-end of the customer's next billing cycle.
Cash Application Coordinator - LC Industries - Durham, NC
(2015-03 - 2017-07)
- Imported Lockbox, Wire Transfer, and ACH files from Wells Fargo into Axapta and created daily Excel reports for cash application. Applied and reconciled bank deposits and electronic payments each day. Processed, applied, and reconciled credit card transactions to customer accounts. Imported Walmart, United Stationers, and NIB check remittances for accurate payment application.
- Performed periodic reviews of Government Collections accounts and monitored past-due balances. Reached out by phone, email, fax, and mail to resolve overdue accounts and arrange payments. Investigated discrepancies by coordinating with Customer Service and customers. Maintained accurate customer records, including tax-exempt updates. Assisted AP with matching invoices to purchase orders and received documents.
- Created, printed, mailed, and emailed daily customer invoices and credit memos. Processed customer invoices through the EDI Direct platform. Printed and mailed monthly customer statements as needed.
Cash Application Specialist (Contract) - Accounting Principals/Carquest - Raleigh, NC
(2014-08 - 2015-03)
- Posted unapplied customer receipts from Store Collections, Lockbox, Credit Card, Wires, Remote Cash Deposits, and scanner. Posted incoming ACH/EFT receipts for National Accounts over $2 million by importing an Excel spreadsheet and merging into 9ci to apply payments on the customer's account. Performed all 3rd party agency cash application.
- Managed application of all short pays, debit memos, miscellaneous corporate cash, and Customer NSFs. Adjusted store over/short cash entry to correct cash drawer. Entered approved adjustments and write-offs.
- Contacted customers for payment details when the remittance information was not available. Researched and resolved payment application discrepancies as requested by management. Assisted with training of peers.
Collection Specialist - Progressive Service Company - Raleigh, NC
(2012-08 - 2014-06)
- Communicated by phone, email, fax, or mail to all customers with over past due balances; set up payment arrangements. Processed payments over the phone using debit/credit cards, posted incoming customers' payments and researched misapplied payments.
- Ran Aging Reports weekly to review and manage customers' accounts. Actively pursued invoicing discrepancies and resolved account disputes with management to customers' satisfaction to ensure the collection of outstanding balances. Created credit adjustments on approved customer accounts.
- Send intractable/unpaid over 120 days past due accounts to a collection agency. Filed NSF checks to the worthless check program. Followed up on bad debt accounts and filed bankruptcy proofs of claims.
- Set, monitored, and adjusted Payment Terms and Credit Limits for all customers. Place customers' accounts on Do Not Work and COD Status, as necessary.
