Travis S.

I am a people-focused, detail-oriented professional with strong communication and data management skills, experienced in maintaining organised, compliant systems. I am highly empathetic and enjoy supporting colleagues and clients by providing thoughtful, practical solutions. As someone with ADHD who has received support from CareADHD, I am particularly motivated to give back by helping others while contributing effectively in a remote working environment.

Customer Service / Assistant Bookkeeper at The Honesty Bakehouse (2023-09 – Present)

• Log and manage sales invoices via QuickBooks.
• Use XLOOKUP and VLOOKUP when querying data in Excel.
• Use of IF, SUMIF, INDEX, SORT, and other Excel functions.
• Calculate tax rates on profits.
• Help with National Insurance costs.
• Bake and sell orders for local customers and businesses.
• Manage cash and card sales accurately under pressure.
• Provide exceptional customer service at all times.
• Multitask throughout the day.

Customer Support at Vita Health Group (2020-06 – 2023-09)

• Multitasked: solved queries over the phone, entered sensitive data accurately, and wrote emails in response to colleagues.
• Professionalism: handled clients' queries and complaints in a professional and polite manner.
• Customer Service: provided exceptional service over the phone and via email at all times.
• Mathematics: ensured basic calculations of payments were correct before processing purchases or refunds.

Bartender at Whitbread (2017-03 – 2020-06)

• Achieved daily upsell targets on seasonal drinks.
• Successfully maintained a clean and tidy bar and cellar.
• Provided exceptional face-to-face customer service.
• Multitasked by making drink orders for the restaurant and selling separately at the bar, while keeping the area clean.
• Ensured the cash register is accurate with matching cash and debit/credit card payments.

AAT Level 2 in Bookkeeping – Unknown (2023-03)

A Levels – The John Wallis Academy (2014-06)