Director of Technology - Lin-Wood Coop School District / SAU 68 - Lincoln, NH
(2015-03)
- Advised and executed IT strategy development aligning technology with educational goals.
- Managed budgeting processes to optimize resource allocation for technology projects.
- Oversaw implementation of district wide cybersecurity measures, enhancing data protection protocols ensuring personal information safety for staff and students.
- Collaborated with school administrators and instructional staff to identify and fulfill technology needs across the campus.
- Developed and delivered employee training programs on new technologies, empowering staff members to adapt quickly to changes in the instructional technology landscape.
- Successfully executed numerous capital infrastructure improvement projects including WiFi, VOIP, Virtual Compute Environment, and Classroom AV solutions across the campus.
- Built and maintained a stable, secure, and accessible learning environment for more than a decade.
Network/Technical Support Manager - Waterville Valley Resort - Waterville Valley, NH
(2013-04 - 2015-03)
- Collaborated with all resort departments ensuring a fulfilling customer experience.
- Managed network infrastructure upgrades and capital improvement projects continually improving reliability and continuity of resort operations ensuring a dependable experience for staff and resort visitors.
- Oversaw cybersecurity initiatives, ensuring compliance with regulations (PCI) and safeguarding sensitive information.
IT Support Specialist - Waterville Valley Resort - Waterville Valley, NH
(2010-08 - 2013-04)
Directed IT support team operations, providing support across 5 resort locations for 4 seasons a year maintaining a 99.4% uptime for operations resort wide.
- Provided end user training for key business systems with continued support and monitoring ensuring a positive and beneficial employee relationship.
- Provided technical support for hardware and software issues across all resort operations.
- Implemented system updates and patches to enhance network security and performance to maintain compliance and business continuity.
- Administered Microsoft Active Directory, VMWare, & Sirius Salespoint environments.
- Maintained and installed hardware devices, configured production environment software for Point of sale stations and office personnel workstations.
- Provided exceptional customer service by promptly addressing and resolving all technical related issues reported by resort visitors and employees.
