Trond Kommedal

Bilingual Norwegian and English-speaking customer service professional with over 30 years of experience in customer-facing roles across customer support, delivery services, and logistics. Experienced in providing high-quality customer service, resolving enquiries by phone and email, and working independently in remote environments. Reliable, professional, and customer-focused, with a proven track record of delivering excellent customer experiences, solving problems efficiently, and supporting customers in both Norwegian and English.

Experienced in using Salesforce, Demandware and Amazon Connect to manage customer interactions and case resolution.

Holds Indefinite

Leave to Remain (ILR) status and is fully eligible to work in the United Kingdom.

Norwegian Customer Service Advisor at EverConnect (Supporting Sonos Customers) (2022-08 – Present)

• Provide customer support to Norwegian-speaking Sonos customers via telephone and email.
• Handle customer enquiries, technical issues and order-related questions while delivering a high standard of customer service.
• Use Salesforce to manage customer cases and document customer interactions.
• Use Demandware to investigate and provide order status updates.
• Use Amazon Connect to manage call activity and customer contact handling.
• Resolve customer issues efficiently while maintaining customer satisfaction and service quality targets.
• Handle varying call volumes, from routine daily enquiries to peak periods involving significantly higher call volumes.
• Provide informal guidance and support to new colleagues joining the team.
• Work independently and effectively in a fully remote environment.

Postman at Royal Mail, United Kingdom (2019-04 – 2022-07)

• Delivered letters and parcels safely and efficiently to residential and business customers.
• Sorted mail and prepared delivery routes to ensure timely service.
• Loaded and unloaded delivery vehicles while following health and safety procedures.
• Maintained excellent customer service standards while representing Royal Mail in the community.
• Worked independently and reliably to meet daily delivery deadlines.

Relocation and Temporary Employment at Various (2017-02 – 2019-04)

Relocated from Norway to Ireland and subsequently to the United Kingdom. Focused on establishing residency, improving English language skills and undertaking temporary and short-term work assignments while seeking long-term employment.

Delivery Driver at Posten, Norway (1988-09 – 2017-02)

• Delivered parcels and mail to customers across assigned routes.
• Built a reputation for reliability, punctuality and professional customer service.
• Managed daily delivery schedules and route planning.
• Maintained high standards of customer interaction and service quality.
• Worked safely and efficiently in all weather conditions.

– Stavanger, Norway