Trudi James

A professional person with varied work experience across Manufacturing, Retail and Hospitality. Someone who is motivated, enthusiastic, keen to add value to a team and business evidenced in my work experience to date. Someone who can use SAP and is IT literate, a good communicator and appreciate importance of protecting the brand by focussing on professionalism and client satisfaction.

Quality trained, comfortable working in a highly regulated environment with a high attention to detail. Enjoys working as part of a team, a pleasant, easy-going person to work with. Due to whole site closure now looking for a new role, where i can use my previous skills, knowledge, and experience.

Line Operator - Kerry Foods

(2021-01 - 2026-01)

Overall responsibility of production line fulfilment and supervision of line production team. Responsibilities included:

• Check over weekly / daily plan and understand production targets
• Ensure lines running to strict timing plan and fulfilling products against the paperwork
• Organise team (10-12 people) and supervise to work across production operation
• Manage any deliveries made during the day
• Managing products across lines and communicate weights and quantities and production information
• Quality check all lines and ensure productivity levels
• Utilise SAP to ensure all good receipts are correctly labelled and despatched as needed
• Ensure PO numbers match all paperwork
• Close all jobs on SAP for next phase
• Manage clean for the day and ensure adherence to hygiene standards
• Communicate any issues with group lead / other lines as needed
• Attend mandatory training sessions

Customer Service Advisor - Frank P Matthews

(2019-01 - 2021-01)

Overall responsibility for providing excellent Customer service including customer complaints, customer enquiries, dealing with customers on the phone and face to face, trade and residential orders.

Customer Service Advisor - Muddy Puddles

(2015-01 - 2019-01)

Providing Customer service (children's online clothing company). Dealing with customer enquiries, customer complaints, dealing with customers on the phone, trade and school orders, global selling, managing amazon accounts (adding new collections, stock control, and placing orders).

Personal Assistant - HP Mouldings

(2005-01 - 2015-01)

Personal assistant to MD of business and varied responsibilities including all aspects of Exec Support, quality control, training of new staff, managing amazon and eBay accounts, customer service

GCSE - Maths and English