Tugce Aciyan

Fleet, Automotive and Operations professional with over 10 years of experience across the automotive, mobility, FMCG, logistics and customer operations sectors. Currently working in Dealer Network Development at OMODA & JAECOO UK, with hands-on experience supporting dealer onboarding, retailer launches, network operations, reporting, compliance, market analysis and third-party automotive platforms. Previously held Fleet Management and Fleet Operations positions within the mobility sector, with responsibility for driver management, vehicle compliance, maintenance, recovery, fleet availability and operational performance.

Also bring five years of FMCG experience and logistics/supply chain coordination experience. A results-driven professional with strong communication and stakeholder-management skills, experienced in working across management, dealers, suppliers, third-party providers and internal departments.

Advanced

Excel capability, strong analytical skills and a proven ability to identify operational issues, improve processes and deliver accurate reporting in fast-paced environments.

Dealer Network Development Administrator at Omoda & Jaecco UK Limited (2026-03 – Present)

• Resolved 100+ dealer issues and appeals across Mystery Shop, Reputation, Absorb, Retail Excellence, Composite and Scorecard processes.
• Managed the onboarding of 14 OMODA & JAECOO retailers, including administration, system setup, documentation, training support and launch coordination.
• Supported major dealer launches including Lookers Battersea, Sytner Conwy/Llandudno and Vertu Burton, managing operational setup and ongoing retailer requirements.
• Owned multiple monthly reporting processes, including Composite, Scorecard, Dealerweb, Retail Excellence and Aftersales Composite.
• Redesigned and improved the Urban Science Composite process, introducing enhanced submission tracking and dealer deadline reminders, increasing submission completion from 80% to 87%.
• Created and maintained operational trackers covering dealer onboarding, O&J launches, web locator contacts and Composite non-submitters.
• Completed 10 Open Point Assessments, cross-referencing potential locations against 21 competing OEMs.
• Assessed 1,600+ UK vehicle models for Market View analysis across Chery and OMODA & JAECOO.
• Completed 2 COMPTIV product segmentation exercises covering UK automotive brands and models.
• Created and distributed Welcome Pack onboarding brochures for OMODA & JAECOO and Chery.
• Completed VIN confirmation for 4,200 vehicles across 67 dealers, supporting Finance operations.
• Produced and maintained monthly network performance and Composite reporting, comparing manual and Urban Science data to improve reporting accuracy.
• Utilised DMS data to independently monitor vehicle releases, VRNs, product information, demonstrations and transportation updates, enabling faster dealer responses.
• Became a key DND Operations point of contact for OMODA & JAECOO, providing direct dealer support and reducing reliance on SPMs.
• Organised and managed monthly retailer webinars, including invitations, communications and presentation materials.
• Built strong working relationships with dealers, internal departments and third-party platforms, supporting effective issue resolution and operational delivery.
• Developed broad knowledge of OEM operations, including logistics, DMS, VRN allocation, finance releases, sales targets, training and retailer onboarding.

Fleet / Driver Manager at Zedcarz Ltd (2025-02 – 2025-03)

• Managed driver documentation and compliance in line with TfL licensing requirements and company policies.
• Conducted driver meetings and delivered training to maintain safety, compliance and customer service standards.
• Performed driver spot checks to monitor adherence to operational procedures and service standards.
• Supported driver recruitment, onboarding and retention.
• Oversaw fleet maintenance, ensuring vehicles remained roadworthy, compliant and appropriately licensed.
• Coordinated vehicle servicing, repairs and compliance requirements.
• Investigated and resolved vehicle issues promptly to minimise downtime and maintain fleet availability.
• Ensured operational activities complied with safety and licensing regulations.
• Maintained accurate driver and vehicle records.
• Prepared KPI reports covering fleet performance and operational metrics for senior management.

Fleet Operations Executive at Zipcar UK (2020-05 – 2024-01)

• Consistently recognised as a Top Performer throughout three years.
• Awarded the Ownership Award in 2022 for demonstrating accountability and operational ownership.
• Managed day-to-day fleet operations to maintain vehicle availability, safety, reliability and customer readiness.
• Collaborated with maintenance and operational teams to schedule and complete vehicle tasks, monitor vehicle condition and resolve issues efficiently.
• Coordinated with nationwide operational partners including recovery agents, garage and body shop repairers, servicing and cleaning providers and airport and city vehicle movers
• Proactively monitored fleet requirements and took ownership of operational issues to maintain an adequate fleet for customer demand.
• Managed sensitive and time-critical cases involving stolen, abandoned and damaged vehicles, coordinating appropriate recovery and operational actions.
• Conducted routine service and fleet checks to identify issues before they affected customer availability.
• Analysed operational performance and generated reports to support fleet optimisation and continuous improvement.
• Made critical decisions in time-sensitive situations, balancing urgency, operational efficiency and customer impact.
• Worked collaboratively across internal departments and third-party suppliers to ensure effective vehicle movement and maintenance.

Shipping Logistics Coordinator at Zeta System S.p.A Freight Forwarders (2019-11 – 2020-02)

• Coordinated shipping operations, working with carriers, suppliers and internal teams to ensure the smooth and timely movement of goods.
• Managed logistics activities covering documentation, customs clearance and transportation.
• Ensured shipments complied with relevant regulations and requirements.
• Maintained effective communication with stakeholders throughout the logistics process.
• Supported contract and supplier negotiations while proactively resolving logistical challenges.
• Identified opportunities to improve supply chain efficiency and service delivery.

Customer Service Escalation Representative – Supply Chain Operations at Starbucks Coffee Company (2014-10 – 2019-09)

Supply Chain Operations

• Supported UK Food Service Accounts through operational transitions involving Nestlé and Starbucks UK stores.
• Managed delivery issues and processed customer and store orders to ensure continuity of supply.
• Identified new FMCG products and suppliers during seasonal promotions.
• Collaborated with third-party logistics providers to coordinate efficient product distribution across UK stores.
• Conducted stock checks and pre-ordering activities to support supply planning.
• Analysed retrospective operational data to identify continuous improvement and cost-saving opportunities.
• Store Shift Supervisor / Store Coffee Master
• Managed daily store operations while ensuring compliance with company policies and procedures.
• Maintained high standards across cash handling, health and safety, security and customer service.
• Conducted sales reporting, inventory checks and daily operational tasks.
• Supported achievement of sales targets through team training, coaching and promotional activity.
• Led and supported team members within a fast-paced customer-facing environment

BA (Hons) in International Business & Marketing – University of Greenwich (2015-09 – 2018-07)