Tulay Firat

Freelancer researcher and translator with expertise in market research, customer service, interviewing, reporting and translation.

Customer Service Representative - Service800 - UK

(2023-01 - 2025-03)

• Contacting customers to obtain their feedback regarding the service they received
• Handle the complaints over the phone with my communication skills providing helpful recommendations, detailed information and showing empathy

Executive Researcher - Kudos Research - UK

(2014-02 - 2025-01)

• Doing interview with high profile business people to obtain their insight and feedback about several topics with my professional phone manner and excellent interviewing skills
• Translate the questions
• Checked the quality of data and verbatim
• Monitored Turkish team to check quality of data and interviews
• Doing the desk research to find the contact detail of the respondents

Customer Service Representative - Marketing Intelligence - UK

(2014-05)

• Contacting customers to obtain their feedback regarding the service they received
• Handle the complaints over the phone with my communication skills providing helpful recommendations, detailed information and showing empathy

Community Moderator - Cspace - UK

(2020-08 - 2024-03)

• Translation
• In-depth interview
• Analysing
• Transcription
• Focus Group Moderating
• Qualitative Analysis

Research Analyst - Decidedly - UK

(2018-12 - 2018-01)

• Sampling
• Interviewing
• Analysing

Community Interpreter - Oncall - UK

(2023-10)

Social Service Interpreting - Interpreting Direct - UK

(2016-01)

Turkish Interpreter - AFMART - UK

(2021-01)

Immigration Cases

Translator - Direct Ferries - UK

(2018-04 - 2018-05)

Content check

Market Research Translator - Turkish Research Association - UK

(2013-11)

Interpreter - D Language - UK

(2013-02)

Editorial - Mavi Posta

(2017-09 - 2018-01)

Writer - Ranini TV

(2020-09)

MSc - Marketing - BPP University College (2012-01 - 2013-12)

BA (Hons) - Advertising & PR - Istanbul University (1994-01 - 1998-12)