Twinkle Malhotra

Seeking a career in industry where I can grow professionally and personally. I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating environment that will provide me with advancement opportunities.

Front Office Supervisor at Stoke Place Hotel (2023-10 – 2024-03)

Working as Front office supervisor in Stoke Place hotel where performing cash handling activities, including managing cash flow, preparing bank deposits, and ensuring all transactions are accurately recorded.

• Managing day to day operations to drive quality, standards, and meet customer expectations.
• Addressing guests concerns and resolving all issues to guest's satisfaction.
• Analysing customer feedback and implementing strategies to improve customer satisfaction and business.
• Logging and passing on important information and complaints.
• Managing staff schedules, ensuring all shifts are covered, and adjusting as necessary for unexpected absences or peak times.

Store Supervisor at Lebanese restaurant (2023-01)

• Organized shift meetings to communicate and resolve issues for night operations.
• Maintaining documentation and records accurate with latest data to prevent errors.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
• Educated and trained staff to equip knowledge about product and store policies.
• Giving training to new staff about the product and the menu.

Front Office at Holiday Inn and Stay bridge suites

Worked at front office where I was interacting with customers and giving them the best and memorable service.

• Answered and managed incoming and outgoing calls while recording accurate messages for right distribution to office staff.
• Directed phone inquiries, answered customer questions, and schedules appointments.
• Maintained transaction security by verifying payments cards against identification.
• Greeted visitors and guests upon arrival, offered assistance and answered question to build customer relations.

Food and Beverage Assistant at Sheraton skyline (2021-07 – 2022)

Worked in Sheraton skyline as food and beverage assistant from July 2021- 2022.

• Set and enforced performance and service standards to keep customer satisfaction.
• Supported and assisted team member in handling guest inquiries and in resolving guest complaints.
• Booking reservations for the customers according to their requests.
• Closing the billings of the restaurants.

Team Leader at Boss Burger (2020-10)

Worked in boss burger as Team Leader where I have gained expertise experience and knowledge through given training in my sector worked in front of house and kitchen so that I can grow in hospitality and have enough experience.

• Established open and professional relationships with team members to achieve quick resolution for various issues.
• Conducting training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Build strong relationships with customers through positive attitude and attentive response.

Business Development at Plan Box (2018 – 2020)

• Meeting with customers and showcasing the presentation of plan box.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long term business objectives.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.

MSc in International tourism, hospitality and event management with sandwich placement – University of Hertfordshire Hatfield (2020 – 2022)

Bachelor of Science in Hospitality Administration – Chitkara University (2015 – 2018)

Higher Senior Secondary Education in Commerce (2015 – 2015)

Central Board of Secondary Education in 10th grade (2011 – 2013)