Shahna K A

Certified in Front Office Management and Human Resource Management. Experienced in Accounts and administrative works. Recently done internship as Administrator in Birch Hall Care centre UK, gained experience in administrative support, Payroll, Revenue analysis, patient coordination, and virtual healthcare operations while developing strong organizational and communication skills.

Proficient in Microsoft Office mainly Excel with a proven track record in streamlining operations, ensuring compliance, and maintaining high standards of quality.

FRONT OFFICE SUPERVISOR - RADISSON INDIVIDUAL

• Supervised daily front desk operations, ensuring efficient check‑in and check‑out procedures, smooth guest service delivery, and adherence to hotel standards.
• Managed reservations and room allocations through PMS systems, optimizing occupancy levels and coordinating with housekeeping for timely room readiness.
• Ensured compliance with hotel policies, health and safety regulations, and data protection standards while maintaining accurate guest records and audit reports.
• Handled guest inquiries, complaints, and special requests with professionalism, providing prompt resolutions to maintain high guest satisfaction.
• Oversaw cash handling, billing accuracy, and night audit procedures, ensuring financial integrity and proper documentation of transactions.
• Trained and supervised front office staff, conducted daily briefings, and promoted teamwork to achieve service excellence and operational efficiency.
• Collaborated with management and other departments to streamline operations, support promotional activities, and enhance overall guest experience.

RECEPTIONIST - HILTON GRAND VACATIONS

• Selected as the resort's Sustainability Ambassador, promoting and overseeing environmentally responsible practices and supporting the implementation of sustainable initiatives across departments
• Managed night shift front desk operations, ensuring smooth check-in and check-out for late-arriving and early departing guests
• Delivered high-quality guest service in line with Hilton brand standards, professionally handling guest enquiries, requests, and complaints
• Performed night audit procedures, including balancing daily revenue, posting charges, and preparing financial and occupancy reports
• Handled cash, card, and billing transactions accurately, ensuring compliance with company financial controls
• Monitored hotel security during night hours, conducting regular patrols and responding appropriately to incidents or emergencies
• Coordinated with housekeeping, maintenance, and security teams to resolve overnight issues efficiently
• Answered and directed phone calls, emails, and internal communications professionally
• Maintained accurate guest records and reservations using the property management system
• Ensured compliance with health & safety, fire safety, and emergency procedures
• Prepared handover reports for the morning team, highlighting incidents, guest feedback, and outstanding tasks
• Assisted with administrative tasks such as filing, reports, and updating logs during quieter periods
• Upheld confidentiality and data protection standards always

ADMINISTRATOR - BRICHHALL CARE CENTRE

• Provided administrative support to ensure the smooth daily operations of the care centre.
• Assisted in managing patient records, updating databases, and maintaining accurate documentation.
• Coordinated appointment scheduling and communicated with residents, families, and healthcare professionals.
• Handled phone and email inquiries, offering prompt and professional assistance.
• Ensured compliance with confidentiality policies and data protection regulations when managing sensitive information.
• Assisted in preparing reports, filing documents, and optimizing administrative workflows.
• Supported staff with general office duties, including inventory management and organizing paperwork.

CARE ASSISTANT - BIRCH HALL CARE CENTRE

• Provide high-quality personal care and support to residents, ensuring dignity, comfort, and well-being.
• Assist residents with daily living activities, including bathing, dressing, mobility, and mealtime support.
• Monitor residents' health conditions and report any changes to senior healthcare staff.
• Build strong relationships with residents, offering emotional support and companionship.
• Maintain accurate care records and ensure compliance with health and safety regulations.
• Work collaboratively with nurses and other healthcare professionals to deliver person-centred care.
• Support residents in engaging in recreational and social activities to promote mental and physical well-being.

CHIEF RISK OFFICER - UGI KERALA INDIA

• Develop and implement comprehensive risk management frameworks to identify, assess, and mitigate financial, operational, and compliance risks.
• Ensure strict adherence to industry regulations, data protection laws, and corporate governance standards.
• Conduct regular risk assessments, audits, and internal reviews to detect vulnerabilities and enhance organizational resilience.
• Collaborate with executive leadership to develop policies that strengthen risk mitigation strategies and business continuity planning.
• Oversee incident reporting and investigation procedures, ensuring swift resolution and preventive measures.
• Lead training programs to educate staff on risk awareness, regulatory compliance, and best practices.
• Prepare detailed risk reports and present key findings to senior management and stakeholders.

BUSINESS DEVELOPMENT EXECUTIVE - BRAINOBRAIN OMAN

• Identify and pursue new business opportunities to drive revenue growth and market expansion.
• Develop and maintain strong relationships with clients, partners, and key stakeholders.
• Conduct market research and competitor analysis to identify trends and business opportunities.
• Create and implement strategic business plans to achieve sales targets and company objectives.
• Lead negotiations, proposals, and contract discussions to secure profitable partnerships.
• Collaborate with cross-functional teams, including marketing and sales, to develop effective go-to-market strategies.
• Monitor business performance metrics and provide regular reports to senior management.

Masters - Intercultural business communication - University of Central Lancashire, Preston

Bachelors - Hotel Management and Catering Technology - Kerala, India

Hospitality Administration - IGNOU, New Delhi, India