Receptionist/Administrator at Queensbridge Group Practice (2025-04 – Present)
- Greeting and assisting patients in person and by phone, managing appointments and enquiries.
- Maintaining accurate patient records using clinical systems (EMIS).
- Processing repeat prescriptions and manage patient registrations.
- Handling correspondence, filing, and scanning of medical documents.
- Ensuring patient confidentiality and compliance with GDPR at all times.
- Liaising with clinicians and external healthcare providers to support smooth patient care.
- Supporting daily operations, including clinic preparation and managing waiting areas ensuring the area is presentable at all times.
- Participate in team meetings, training, and administrative projects as required.
- Opening and closing the practice.
Pharmacy Assistant/Dispenser Apprenticeship at Day Lewis Pharmacy (2024-01 – 2025-04)
Working and studying at the same time, so I would dedicate regular time each week for completing coursework, reviewing learning materials, and preparing for assessments. Achieved a Level 2 Pharmacy Dispenser Apprenticeship Qualification.
- Accurately dispense prescribed medications under the supervision of a Pharmacist.
- Provide clear and professional advice to patients on medication use, side effects, and storage, while referring complex queries to the pharmacist.
- Assist in placing, receiving, and verifying medication orders.
- Processing sales transactions and handling payments.
- Restocking shelves and organizing medications in the pharmacy.
- Ordering pharmaceutical supplies as needed.
- Managing patient records and maintaining confidentiality, updating the database.
- Maintaining cleanliness and hygiene in the pharmacy area.
- Assist in resolving customer concerns and ensuring a positive pharmacy experience.
- Preparing and assembling monthly dosette boxes for patients to ensure accurate medication management.
- Processing prescriptions efficiently using pharmacy management systems.
- Sending text messages to customers to let them know their prescription was ready for collection.
Kitchen Team Member/Baker at Hummingbird Bakery (2023-07 – 2023-09)
- Weigh out quantities of ingredients.
- Mix ingredients safely with large-scale catering machinery.
- Bake products in large batches in industrial ovens.
- Decorate various products perfectly as needed same day.
- Clean all areas used straight after use adhering to Health & Safety and Food Hygiene Standards.
- Meeting and greeting customers, advising them on cakes, cookies, brownies, asking if they have any allergies, taking payments.
Assistant Administrator/Receptionist at Mo's Carpentry (2022-11 – 2023-06)
Part time in between university holiday breaks.
- Maintained accurate records while handling confidential information in line with data protection requirements.
- Used IT systems and Microsoft Office to manage records and provide efficient customer service.
- Managed a multi-line telephone system, directing calls to appropriate personnel and taking messages when needed.
- Meeting and greeting clients.
- Scheduled and coordinated appointments and meetings.
- Handled incoming and outgoing mail and packages.
- Provided administrative support, including managing emails, records, and documents.
- Shadowed inspections.
- Assisted in various administrative tasks such as data entry, document preparation, and record-keeping.
Retail Assistant at Primark (2022-04 – 2022-10)
In between university holiday breaks.
- Providing amazing customer service to customer even during chaos.
- Working quickly and competently with store technology.
- Assisting customers in finding the products they're looking for.
- Processing customer payments at the checkout point/till.
- Receiving, unpacking and arranging new shipments.
- Guiding customers towards dressing rooms.
- Placing unwanted items back to display racks.
Student Warden for Halls of Residence at University of Leicester (2022-01 – 2022-04)
- Implementing emergency procedures and addressing security concerns within the residential student area.
- Promoting a positive and inclusive living environment.
- Addressing violations of policies related to noise, cleanliness, guest policies.
- Coordinating responses, providing support to student residents, and working closely with campus security or emergency services in the event of emergencies.
