NHS Referral Advisor - Band 4
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Progressed from Band 3 following demonstration of independence, consistency, and reliability in handling referrals and service user communication. Now operating with minimal supervision while supporting new team members through shadowing and role-modelling. Continuing to ensure the upholding of best practices and contributing to a supportive, high-performing team environment.
Referral Advisor - Band 4 at NHS HERTFORDSHIRE PARTNERSHIP FOUNDATION TRUST - SINGLE POINT OF ACCESS (2025-05 – 2026-02)
Progressed from Band 3 following demonstration of independence, consistency, and reliability in handling referrals and service user communication. Now operating with minimal supervision while supporting new team members through shadowing and role-modelling. Continuing to ensure the upholding of best practices and contributing to a supportive, high-performing team environment.
Referral Advisor - Band 3 at NHS HERTFORDSHIRE PARTNERSHIP FOUNDATION TRUST - SINGLE POINT OF ACCESS (2024-11 – 2025-05)
Effectively managing incoming communications, triaging referrals, and maintaining accurate data systems by leveraging the analytical and technical skills gained from my degree. Ensuring service users receive care tailored to their needs and handling sensitive information appropriately, drawing on specialised understanding of information governance and data legislation.
Crew Member at MCDONALD'S (2019-08 – 2024-11)
Having begun working here during college; developed strong customer service, communication and teamwork skills while balancing employment alongside full-time education. Worked in a fast-paced environment requiring organisation, attention to detail and effective time management.
Language Exchange and Learning at International Experience (2026-02 – 2026-07)
Undertook a six-month period of residency in Japan, building upon my existing communication skills through language exchange while adapting to a new culture and environment. Strengthened problem-solving, independence and adaptability by successfully managing accommodation, travel, administration and day-to-day challenges in an unfamiliar environment.
BSc (Hons) in Ethical Hacking and Cyber Security – COVENTRY UNIVERSITY (2020-09 – 2023-07)
BTEC Business Studies Diploma in Business Studies – LUTON SIXTH FORM COLLEGE (2018-09 – 2020-07)
BTEC Information Technology Sub-Diploma in Information Technology – LUTON SIXTH FORM COLLEGE (2018-09 – 2020-07)
