Tylia Cole

Event Coordinator at Freelance/Contracted (2012-08 – Present)

Coordinate and manage diverse events from $10k-120k, ensuring seamless execution and client satisfaction.
Engage with clients to develop clear event purposes and accurate attendance forecasts.
Maintain relationships with over 30 vendors to meet client visions and event requirements.
Serve as primary contact for clients, providing detailed vendor and pricing information.
Specialize in live events with 5,000-400,000 attendees, ensuring smooth operations and safety.
Served as key liaison between clients and stakeholders, providing expert guidance on vendors, pricing, and venue accommodations for optimal event outcomes.
Expertly managed executive, special talent, and guest speaker logistics, ensuring smooth operations and enhancing overall event experiences.

Lead Event Special at Advantage Solutions (2023-09 – 2024-11)

Lead event coordination, ensuring seamless execution and high attendee satisfaction.
Develop and implement event strategies, boost engagement, and drive sales growth.
Train and manage event staff, promoting a collaborative and efficient team environment.
Oversee all administrative tasks critical to successful event demos.

Nightlife Bartender / Brand Ambassador at Freelance (2023-09 – 2024-11)

Provide high-end bartending services across bars, lounges, clubs, and special events, adapting to diverse atmospheres and clientele.
Create and serve craft and signature cocktails while ensuring efficient, clean, and safe bar operations.
Represent and promote liquor and beverage brands through engaging guest experiences, tastings, and product education.
Collaborate with venue managers, promoters, and event planners to execute themed parties, brand activations, and VIP experiences.
Coordinate and manage private events, including menu planning, setup/breakdown, and client communication.
Maintain brand integrity and elevate customer satisfaction through personable, professional service.
Build recurring client relationships and bookings through reputation, referrals, and social media presence.

Bartender / Server at Palate (2023-01 – 2023-08)

Crafted innovative drink menus aligned with restaurant themes, enhancing customer experience and boosting beverage sales.
Managed high-volume private events, ensuring seamless service for 20+ guests while maintaining exceptional customer satisfaction.
Mentored new hires on company policies and best practices, fostering a cohesive team environment and improving overall service quality.

Dietary Aide at Baystate Hospital (2020-03 – 2020-07)

Streamlined meal service for 100+ residents, enhancing efficiency and adherence to dietary protocols while maintaining high customer satisfaction levels.
Arranged tray and table settings with proper tableware, condiments and tray card.
Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
Meticulously documented resident consumption patterns and behavioral changes, contributing to improved patient care and nutritional outcomes.
Conducted thorough nutritional risk assessments, analyzing patient data to develop tailored dietary plans and enhance health outcomes for hospital residents.

Lead Bartender at Wings Madness (2019-07 – 2019-11)

Consulted with managers to organize special events and promotions.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Evaluated new bartenders' performance (retrained if needed).
Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.

Bartender / Brand Ambassador at MGM Springfield (2018-07 – 2019-07)

Elevated guest experience as Brand Ambassador, promoting MGM's luxury offerings and coordinating high-end events for VIP members, driving customer satisfaction and loyalty.
Maximized revenue through strategic upselling of products and services, while maintaining exceptional customer service standards and resolving inquiries effectively.
Pioneered creative approaches to event planning and guest engagement, enhancing the MGM brand and creating memorable experiences for Noir members.
Meticulously managed bar operations while embodying MGM's brand values, ensuring compliance with regulations and maintaining a high standard of service.

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