Uma Dhungana

Friendly, energetic, and reliable hospitality professional with hands-on experience in busy restaurants. Skilled in delivering excellent customer service, handling multiple tables efficiently, and maintaining high cleanliness and hygiene standards. Strong team player with problem-solving skills and a passion for creating positive guest experiences.

Waitress and Bar Staff - Ikigai Ramen - Edinburgh, Scotland

(2024-12)

• Deliver fast, friendly, and accurate service to customers in a high-volume restaurant and bar
• Take and serve food and beverage orders while managing multiple tables efficiently
• Prepare and serve basic drinks and cocktails, assisting bar operations
• Provide menu guidance and recommend dishes or drinks to customers
• Process payments and handle cash/card transactions accurately
• Maintain cleanliness and organisation of dining and bar areas following hygiene standards

Cleaner (part-time) - Private homes - Edinburgh

(2023-12 - 2025-11)

• Delivered reliable and thorough cleaning services to a high standard
• Followed strict hygiene practices and client preferences
• Managed time effectively across multiple properties
• Built positive relationships with clients through trust and consistency

Waitress - Gurkha cafe and restaurant - Edinburgh, Scotland

(2023-10 - 2024-06)

• Welcomed and seated guests professionally and promptly
• Took and served orders accurately while maintaining high service standards
• Assisted in smooth coordination with kitchen staff to deliver timely meals
• Ensured cleanliness of tables and dining areas, following safety and hygiene guidelines
• Resolved minor customer issues promptly to ensure satisfaction

Bachelor's degree - Media and communications - Queen Margaret University (2023-09)

+2 - Computer Science - Khwopa Secondary School (2018-08 - 2020-04)