Umair Akram

Experienced and vigilant Security Professional with a proven track record in ensuring safety and security across various environments. Skilled in conflict resolution, crowd management, and maintaining composure under pressure. Adept at utilizing security and surveillance technologies to monitor and address potential risks effectively.

Possess excellent communication skills and the ability to handle challenging individuals with diplomacy. With over 2 years of dedicated security experience and a comprehensive background in IT, I offer a unique blend of technical expertise and security knowledge. Fully licensed and flexible, I am committed to adhering to legal and safety regulations while creating a safe and welcoming environment for all.

CUSTOMER SERVICES - SHELL LONDIS - SHELL GARAGE DALKEITH

(2023-09 - 2024-11)

• Provided exceptional customer service by efficiently handling transactions and addressing customer inquiries, resulting in positive feedback and repeat business.
• Maintained a clean and organized workspace, ensuring a welcoming environment for customers and promoting a positive brand image.
• Effectively communicated with team members to coordinate tasks and ensure smooth operations during peak hours, enhancing overall efficiency and customer satisfaction.
• Handled cash and electronic payments accurately, demonstrating strong attention to detail and minimising discrepancies

DOOR SUPERVISOR - Mitie and Securitas - Edinburgh

(2023-10)

• Responsible for retail security shifts for MITIE at Sainsbury Superstore and Sainsbury Banks, ensuring customer safety and preventing theft.
• Collaborated with Mitie to maintain high standards of security and safety in retail environments.
• Provided on-site surveillance, site patrol, Parking attandant and monitored potential risks at Leonardo's premises for Securitas.

CORPORATE SECURITY - SCOTIA SECURITY - Static Sites

(2024-04 - 2025-01)

• Maintained security and safety at various PRIME SECURE Construction sites.
• Conducted regular site inspections and surveillance to ensure compliance with security standards.
• Handled security incidents and coordinated with relevant authorities for resolution

Mobile Patrol Security Officer - scotia security In collaboration with Scottish Power

• Conducted mobile patrols across designated areas to ensure site security and prevent unauthorized access.
• Monitored and reported security breaches, incidents, and suspicious activities to the control room.

Master's - Computer Science - University of Stirling (2023-09 - 2024-09)