Senior Digital Project Manager / Account Director
Civic UK - Remote
July 2023 to Present
- Account management for a portfolio of public sector clients.
- Work with the client and consultant to define project scope, goals, and deliverables.
- Information and process architecture.
- Stakeholder alignment regarding project goals and technical delivery.
- Develop detailed project plans, timelines, and budgets and plan this accordingly in our internal teams.
- Solution focused management, by provide regular updates/reports on progress and risks - identifying and providing solutions.
- Managing the project financials including the completion of monthly reconciliations, monitoring time and project costs, and ensuring invoices are raised in the timescale required.
- Being the first point of contact for clients, building and maintaining strong client relationships day-to-day.
- Working closely with the wider consulting, creative and content teams to ensure seamless delivery of communication strategies and campaigns.
- Author of high-quality product documentation.
- Training workshops with internal and external stakeholders.
Senior Digital Project Manager / Account Director
Combustion Partners - London
May 2021 to June 2023
- Led client discovery phase for technical features of CMS development, feature prioritisation and Agile development.
- Stakeholder alignment, including collaboration with partner agencies.
- Leading UX / design wireframes for parts of product design and delivery (Miro).
- Complex process mapping to ensure successful API integrations with various IQVIA products.
- Coaching and mentoring team delivering on continuously changing priorities.
- Ensuring product integrity is achieved across multiple agency partners.
- Achieving compliance requirements throughout UK and EU. Building tools to supply compliant documentation to relevant standards.
- Implementation of Cookie compliance throughout all markets.
- Setup processes and management to ensure analytics stacks were tested and delivered.
- Managed CDE pipelines and release schedule.
- Highlighting potential risks before impacting project success/timelines.
- Ensuring tight product delivery deadlines are met.
- Leading a team of Senior DevOps, Drupal architects, engineers, and developers to successful product launches.
- Co-ordinating hybrid-working team across 5 different timezones.
- Managing QA & Testing processes for minimal changes from client feedback.
- Agile approach and refining tools to maximise efficiency.
- Supporting PRC/Veeva processes with relevant tools & documentation.
- Delivering multiple web projects across Europe, throughout the 14 markets.
- Growing client account exponentially in a single year. Budget managed £500,000 pa.
- “Hands-on” approach with cloud hosting and compliance platforms, leading to a comprehensive understanding of all aspects of the tech stack.
- Additional features added and completed within allotted timeframe - Waterfall methodology used nearing the end of the project.
Sole Owner / CEO
DEEP Agency & DEEP Print - Cape Town, South Africa
March 2018 to August 2020
- Consolidating business in new premises.
- Designing and building bespoke premises for business.
- Recruiting higher management to facilitate my immigration to the UK.
- Changing structure of business during Covid-19.
- Ultimately facilitating sale of business to facilitate living in a different Country
Co-owner / CEO
DEEP Agency & DEEP Print - Cape Town, South Africa
October 2012 to February 2018
- Growing business by expansion into national marketplace.
- Creating national expansion marketing strategy. Strong emphasis on identifying partners in allied industries, and creating affiliate programs.
- Achieving growth of bottom-line revenue from R3 million to R10+ million per year.
- Growing and managing team of 15+ people.
- Assigning focussed team leaders across the business for creative, manufacturing, outsourced, and digital service delivery.
- Instrumental in building digital division (web service delivery).
- Mentoring team leaders to achieve business objectives and deliver on their personal growth.
- Creating a culture of adding value with self-motivation, and alignment to company goals.
- Leading digital migration to cloud platforms, focussing on data and IP security.
- Created 'arms-length' processes for sales team in order to mitigate risk for the business. Process mapping and systems to match.
- Key account direction and growth.
- New product developement with supply chain sourcing and negotiation.
- Training across the business.
- Leading digital project delivery (web, digital marketing, email automations).
Sole Owner / Account Director / Line Management & Support
DEEP Agency - Cape Town, South Africa
July 2006 to October 2012
- Performing HR Function (line management) across the business.
- Art direction across a wide range of agency clients, focussing on entertainment, media and retail brands (packaging).
- Built sales team, enforcing KPI's and accountability.
- Built creative team to deliver on clients' needs.
- Playing a supporting role to creative, sales and operational teams allowing individuals to thrive and grow within the business structure. Creating a culture of growing upwards through the business.
- Building processes through the business in order to standardise communications and enhance customer experience.
- Performance reviews and managing expectations of all employees, defining clear growth paths in line with their ambitions.
- Senior account management, focussing on solving clients' challenges and becoming an indispensable partner to clients. Opening verticals and increasing profitability through growth of services.
Managing / Operations Director
Deep Design Division - Cape Town, South Africa
April 1998 to June 2006
- Setup of new business entity and market penetration.
- Built a high performance team to service the marketing needs for a variety of different clients across a wide variety of industries.
- Responsible for compliance and statutory documentation.
- Business Marketing function through website delivery, SEO, PPC, community building through regular communications and strategic offers. Traditional sniper and shotgun marketing campaigns though postal service and telecomms.
- Initiated internal production facility, building processes to support manufacturing.
- Sourcing, vetting and negotiating outsource partner relationships in order to supply quality product to client base, with competitive advantage.
Founder and Director
Information Highway SA - Cape Town, South Africa
July 1994 to June 1998
Co-founder of Information Systems Business providing bespoke IT solutions to various markets including retail (POS), architecture, accountancy, CAD/CAM and legal firms.
I was responsible for information architecture, server configuration, application selection, and final roll-out with staff training.
