Senior project Manager, Dept (March 2023– present)
My main responsibilities as Senior Project Manager at Dept include:
- Planning, forecasting and delivering digital projects (websites / new functionality) for clients such as London Marathon, Triumph Motorcycles and OVO Energy on time and to budget
- Facilitating daily stand-ups
- Facilitating ways of working sessions to ensure approach is agreed with all stakeholders and internal staff
- Mentoring Junior Project Managers
- Establishing and maintaining client relationships
- Using SmartSheets to create and maintain project plans
- Using Confluence to update RAID logs and having weekly status meetings with the client
Project Manager, Mando Agency (June 2019 – February 2023)
My main responsibilities as Project Manager at Mando Agency include:
- Planning, forecasting and delivering digital projects (websites / new functionality) for clients such as British Red Cross, United Utilities and IISS) on time and to budget
- Acting as Scrum Master for Agile projects
- Running Agile ceremonies such as sprint planning, refinement sessions, retrospectives, reviews/show & tells & lessons learnt)
- Working with Product Owners and Programme Managers to manage the product backlog (continuous improvements for clients) ensuring the success of all work
- Facilitating workshops with the required stakeholders and internal project team to understand and capture requirements to achieve a joint understanding of need
- Establishing and maintaining relationships with third party suppliers including cloud managed service providers and PEN Testers / load testing agencies
- Jira management (setting up project boards, planning time and creating burndown charts)
- Liaising and updating stakeholders of the project using Microsoft Excel RAAIDD log as the single source of truth and updating and maintaining the MS Project plan
- Managing change within a Waterfall project (capturing change, preparing documentation and planning)
- Ensuring effective working within the team whilst remote working
- Provided feedback and helped put performance plans in place for underperforming colleagues
Project Executive, D2i Systems (June 2018 – May 2019)
My main responsibilities as Project Executive at D2i Systems include:
- Managing and delivering projects; ranging from software to logistics in a variety of industries within time, budget and quality
- Carrying out discovery workshops with stakeholders to gather requirements in order to agree scope, aims, outcomes, risks, issues, approx. timelines etc.
- Documenting the requirements in a detailed Target Solution document to effectively plan
- Creating and updating the communication and governance document
- Creating detailed project plans using MS Project and keeping this updated throughout
- Controlling risks and issues using a RAID log
- Managing changes through projects using change logs and change controls in order to get client sign off to carry out the scope change.
- Assigning and managing resource using float
- Managing work packages for developers via Jira
- Creating communication channels using Microsoft Team which acted as a point of contact for the project team
- Conducting and chairing daily stand ups
- Maintaining strong relationships with clients via weekly calls and regular face to face meetings in addition to weekly project highlight reports
- Tracking forecast project costs against budget using Jira and Microsoft Excel
Account / Project Executive, Reading Room (May 2017 – June 2018)
Account / Project Executive working across multiple digital platforms with the aim of supporting the Project Management team and maximising profit and revenue generation. Key responsibilities include:
- Managing a portfolio of clients including Middlesbrough FC, Youth Sport Trust and Everyman Playhouse
- Accurately costing, planning, delivering and reviewing projects
- Owning key accounts in order to identify opportunities for growth, cross selling and increased revenue.
- Biggest achievement was upselling a client for Single Sign-on functionality and delivering the work. It was quoted for 43 days and delivered within 35 days making £5,600 profit
- Dealing with purchase orders and invoices
- Working in an Agile and Waterfall methodology
- Carrying out daily scrum meetings
- Managing fortnightly sprints with clients and developers to achieve the minimum viable product
- Reviewing and maintaining the resourcing of project teams using Float
- Creating communication channels using Slack which acted as a point of contact for the project team
- Providing clients with updates through Jira and highlight reports
- Maintaining relationships with clients to generate revenue and manage expectations
- Dealing with client requests and providing exceptional customer service
- Carrying out user acceptance testing to efficiently proof check all work before sending it to the client
