Senior Crew Leader - Moxy Milton Keynes
(2023-12 - 2025-12)
- Created and managed staff schedules to ensure efficient coverage across operations
- Led teams during shifts, making real-time adjustments to staffing as needed
- Coordinated daily workforce planning to meet operational and service demands
- Trained and supported team members to maintain consistent performance standards
- Managed shift communication, handovers, and last-minute schedule changes
- Acted as duty lead, resolving issues and supporting smooth daily operations
- Supported the Hotel Manager with planning, reporting, and administrative tasks
- Delivered high-quality guest service while maintaining company standards
- Ensured adherence to company policies, health & safety standards, and brand requirements
General Hotel Worker - Fjordslottet Hotell
(2023-06 - 2023-12)
- Managed reception and bar operations, handling check-ins, check-outs, and guest service
- Processed reservations and bookings using VisBook
- Handled guest enquiries and complaints, providing prompt and effective solutions
- Delivered a high-quality guest experience from arrival to departure
- Assisted guests with special requirements and personalised requests
- Planned and coordinated events, overseeing preparation, delivery, and post-event activities
- Directed team members during events to ensure smooth execution
- Managed stock control for reception and bar areas
- Worked closely with the hotel owner, providing regular updates and operational support
Crew Leader - Moxy Milton Keynes
(2021-11 - 2023-05)
- Managing the day to day tasks of the team
- Motivating and training the team to achieve organisational goals
- Delegating tasks to team members
- Conducting training of the team members to maximise their potential
- Scheduling work shifts for the team
- Ensuring any guests issues are resolved immediately whenever possible and provide conflict resolution
- Maintaining front desk office supplies and equipment
Waitress - Best Western Moore Place Hotel
(2021-07 - 2021-11)
- Took customer orders efficiently, offering recommendations and daily specials
- Worked closely with the kitchen team to ensure accurate and timely meal service
- Maintained high standards of guest satisfaction, safety, and service quality
- Responded promptly to guest requests or issues during service
- Assisted with the setup, coordination, and service of weddings and special events
- Supported event operations to ensure smooth delivery and positive guest experiences
Front Desk Associate - London Heathrow Marriott Hotel
(2019-09 - 2021-07)
- Operating telephone switchboard to answer, screen or forward calls, providing information, taking messages
- Processing guest arrivals and departures, including all necessary payments
- Communicating with all hotel departments efficiently
- Providing an excellent customer service by exceeding guest expectations
- Dealing with all enquiries and resolving any problems over the phone or in person
- Good knowledge of Micros Opera PMS system
Room Service Server - Hotel Arts Barcelona
(2018-08 - 2019-08)
- Assisted with running food and refilling beverages in the restaurant dining room, banquets and private parties
- Anticipated guest needs by having hot food prepared ahead of time based off of previous customer needs
- Check completed orders for accuracy and quality
- Always anticipated guest needs while serving them
- Delivered amenities to guest's rooms and made them presentable upon arrival
- Was responsible for promoting and suggesting menu items to guest
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
Room Service Server - Hotel Arts Barcelona
(2018-02 - 2018-07)
An internship of 6 months in Hotel Arts Barcelona.
Stewarding - Hotel Falster
(2016-05 - 2018-01)
- Performing operations of dishwashing equipment in a safe and clean manner with respect to health and food safety procedures
- Storing and requisitioning of all required materials and managing its clean and safe stock inventory for future deliveries
- Maintain cleanliness of kitchen, storage areas and all dining utensils
