Client Success Specialist
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A business graduate who has soft and technical skills required in the workplace.
easygoing , quick learner and has leadership skills
Highly motivated professional with experience in client relationship management, customer service, and account management. Successfully managed customer portfolios at BT Group, ensuring satisfaction, retention, and seamless service delivery. Gained hands-on experience in contract negotiation, CRM software, and workflow optimization during an internship with NatWest Group, resulting in improved client retention and operational efficiency.
Skilled in communication, multitasking, and collaboration with cross-functional teams to achieve organizational goals.
Bachelor of Science in Business and Management from the University of Salford, graduated on 19th July 2023. This program provided a strong foundation in business operations, client relationship management, and strategic decision-making. Developed skills in communication, teamwork, and problem-solving through coursework and practical projects, preparing me for client-facing and management roles.
