Vaan Jones

Seasonal Sorter at UPS (2023-10 – 2024-12)

• Unload pallets and process orders for shipment
• Ensure a safe and clean environment
• Compare sourced data entry to ensure data is entered with 100% accuracy
• Identify and remove products with any discrepancies or errors

File & Document Specialist at Swiss Post Solutions (2021-02 – 2022-07)

• Maintain and process large quantities of highly sensitive documents for account management and document prep.
• Utilize ERP to input data entry for up to 500+ clients daily ensuring is 100% accuracy and completeness.
• Compile, sort, and verify accuracy of data
• Create records detailing any document discrepancies
• Research company database to locate where a file or set of documents are located
• Conduct quarterly audits assessing quality control
• Operate general office equipment, including computer based software and hardware

Customer Service Specialist at Burlington Coat Factory (2020-10 – 2021-03)

• Process payment transactions & input data verifying credit card eligibility
• Answer inbound / outbound phone calls
• Receive and process merchandise returns
• Assist customers in locating or ordering merchandise
• Manage monthly inventory count recording for company
• Process & package lay away orders
• Regularly QC merchandise to expectation adding labels/tickets, alarm tags, & sort items voiding damaged merchandise

Assistant Lead Coordinator at CSUF (2019-10 – 2020-10)

• Prepare day to day operations with supervisor
• Manage account records, processing forms and updating daily enrollment, progress reports, and interacting with clients
• Verify accuracy of various confidential documents to ensure 100% accuracy and thoroughness of data
• Mentor and train employees in weekly meetings and day to day task operations
• Lead and generate educational/recreational club activities
• Maintain daily journal entries including budgets and reporting on fund allocation

Professional Communications Certified – College & Careers Preparatory Academy (2019-10 – 2021-02)