Valentina Albu

A highly organised and efficient individual who has a passion for delivering exceptional levels of sales, customer service, and administration support. Possessing a proven track record of successfully managing a demanding and diverse workload to a high standard, as well as the ability to learn new systems and processes swiftly. Recognised as someone who has a natural flair for rapport building, a humanistic approach, and is equally comfortable working in a standalone capacity or collaborating within a team to provide creative solutions.

Multi-lingual and has an appreciation of the requirements when conversing with clients whose first language is not English.

Programme Coordinator - Kernow Health CIC

(2022-09)

Planning, organising and directing operations related to ongoing projects in Excellence in Practice Team.

• Develop detailed plans for a project, including the schedule and events, monitoring the budget, identifying project objectives/goals, minimise the risks/concerns, setting a timeline for the project.
• Collaborate with various teams and hold meetings to develop project plans.
• Monitor, review and contribute to the delivery of a range of projects and programmes.
• Ensure that projects remain on track, meet deadlines, stay under budget, and develop according to plan.

Senior Account Executive - Bunzl Retail Supplies

(2020-11 - 2022-09)

• Manage the products catalogue for Tesco, ASDA, TJX or One Stop.
• Growing the customer's base by maintaining an effective relationship and adding value to their business
• Maximization of profit through effective account management
• Meeting key stakeholders to review previous quarters and set targets for upcoming quarters, with the aim of delivering cost savings initiatives and excellent service
• Translate the customer's needs into working procedures and sales opportunities
• Manage orders/quotes in line with the client's specific SLA's and strict deadlines.
• Making sure each department meets the needs of the external stakeholders.
• Prepare and present clear administrative and financial reports to key stakeholders across the business, to allow exploration and understanding of business data /analytics. This includes stock availability, On Time in Full and daily KPI's.
• Build and maintain collaborative working relationships with internal and external stakeholders to generate and maximise sales, as well as productively resolve queries and disputes.
• Participate in the development and administration of the team's goals, departmental objectives and procedures.
• Processing, analysing, and managing Catalogue Management and Slow Moving and Obsolete (SLOB) products with key stakeholders to avoid wastage and additional costs to the business.
• Product life cycle management - from point of set up to making products available.
• Manage key communication channels between multiple departments, to ensure on-going forecasts/peak demand changes are understood and actioned by the supply chain.
• Managing the communication with the key stakeholders regarding the customer's order platform to ensure products, messages, capping & ranging are up to date and actioned in a timely manner.
• Lead weekly customer business review meetings with relevant departments, which includes Account Management, Orders Processing Team, Customer Support and Supply Chain.
• Support internal project management to maximise profit through the streamlining of processes and procedures as required / identified.
• Coach and mentor new starters in the areas of systems, account management, report writing, processes, and account specific nuances.

Senior Internal Sales Exec - VUE - CCTV Systems & Telematics

(2018-02 - 2020-10)

• Built and maintained relationships with new and existing clients by managing and optimising a portfolio of products/services, including upselling and cross-selling.
• Responsibility for the management and development of a team of sales administrators.
• Managed and tracked all incoming sales, taking and progressing orders whilst meeting SLA's and strict deadlines.
• Ensured regular business reviews were conducted and growth opportunities were identified with existing clients.
• Resolved internal/external queries from colleagues/clients via face to face, telephone, and email interactions.
• Co-ordinated colleagues, internally and externally, to plan, price, and prioritise new projects.
• Worked in partnership with the in-house tech team to continuously develop the product offering.
• Built strong internal and external relationships with all departments including Marketing, Sales, Tech, Data and Software.
• Maintained client contact and provided excellent communication throughout projects, whilst supporting the on-boarding of new clients.
• Forecasted weekly lead flow and sales revenues to the wider team.
• Created quotes, raised/processed orders via Sage, and arranged product collection/delivery.
• Maintained stock levels through the sales pipeline and supplied stock information to customers as required.

CRM Specialist (Temp) - Dunelm

(2017-11 - 2018-02)

Provided an exceptional level of customer service in a fast paced, target driven environment that attracted 500,000 customer interactions per year. Main point of contact for all incoming queries / complaints via telephone, email, post, and social media.

Assistant Manager - Carluccio's

(2014-03 - 2016-09)

• Point of contact for all incoming calls from customers, stakeholders, contractors, and suppliers.
• Supported the General Manager in the day-to-day completion of all business-related administration.
• Addressed customer complaints promptly to ensure a suitable resolution was achieved.
• Prepared cheques and invoices in advance of banking/payment.
• Reconciled the daily takings and facilitated banking arrangements.
• Maximised profits by monitoring and maintaining a number of Excel spreadsheets.
• Co-ordinated recruitment and selection campaigns to ensure appropriate staff were sourced and engaged.
• Administered the starters/leavers process, ensuring activities were conducted in a timely and efficient manner.
• Co-ordinated a full range of job specific training and the issuing of training portfolios.
• Maintained a safe working environment by ensuring Health and Safety legislation was adhered to by all staff.

Administrative Manager - Centro

(2010-08 - 2014-02)

• Managed all enquiries (face to face/telephone/email) and liaised extensively with clients and suppliers.
• Addressed customer complaints promptly to ensure a suitable resolution was achieved.
• Managed the office record system and ensured the computerised database was updated.
• Managed rota's and facilitated appropriate absence cover.

Administrative Officer - Café de la Paix

(2009-11 - 2010-08)

Customer Service Specialist - Baileys Restaurant

(2007-08 - 2009-10)

Customer Service - British Institute of Romford

Diploma - Public Administration and Politics

Diploma de Bacalaureat - Maths and English