Valentyna Stoica

Accomplished professional with expertise in leadership and team management, customer service excellence, and hospitality and event coordination. Proven track record in training and staff development, problem solving, and conflict resolution. Exceptional communication and interpersonal skills combined with strong organisation and time management abilities. Dedicated to driving success through effective team collaboration and innovative solutions.

Willing to relocate: Anywhere

Supervisor - Park Plaza Hotels Europe B.V. - Watford, East of England, England, United Kingdom

Supervisor - PPHE Hotel Group

Supervisor - PPHE Hotel Group-Westminster bridge - London, England

(2025-09)

I m working at Park Plaza as Team Leader which is part Radisson Group. Hotel have 1023 rooms I have my permanent floor I check daily 70-80 rooms l do two spotcheck everyday I m responsabil for rooms to be cleaned properly, reporting all issues for mentenance and lost property l m responsabil for porter to bring all necessary in pantry to be easy for room attendants for make the room on time. I managed the room from device and Teams group.

Supervisor - Renaissance St. Pancras (Marriott) - London, England

(2023-06 - 2025-02)

• Leading a team to deliver top-tier service in a luxury hotel environment
• Managing scheduling, training, and quality control in food and beverage services
• Ensuring compliance with health and safety regulations
• Handling customer relations and enhancing guest satisfaction

Supervisor - DoubleTree by Hilton & Marriott Canary Wharf - London, England

(2020-01 - 2023-01)

• Oversaw restaurant and bar operations, ensuring excellent customer experiences
• Monitored staff performance and provided on-the-job coaching
• Assisted in event planning and coordination

Supervisor - Intercontinental O2 - London, England

(2019-09 - 2020-01)

• Supervised daily operations, ensuring smooth service and team efficiency
• Trained and supported staff to maintain high hospitality standards
• Managed customer complaints, ensuring positive resolutions

Waitress - Hammersmith Hospital - London, England

(2019-01 - 2019-09)

• Provided exceptional customer service to patients, staff, and visitors
• Assisted with food preparation and serving while maintaining hygiene standards
• Ensured prompt and efficient service, handling customer requests professionally
• Maintained cleanliness and organization in the dining area

Cleaning operative - Interserve Westminster

(2018-01 - 2019-01)

Housekeeper - Omni Facilities Management - London, England

(2016-04 - 2017-01)

• Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
• Fulfilled special requests from homeowners to meet individual preferences.
• Completed minor repair works around the house for improved functionality.
• Handled gardening duties, promoting an appealing outdoor space.

Housekeeper - Bailays hotel-Gloucester Road Station - London, England

(2014-03 - 2016-04)

• Made beds daily to ensure a neat bedroom area.
• Completed deep cleaning tasks resulting in a germ-free environment.
• Assisted in organising social events at home leading to successful gatherings.
• Completed minor repair works around the house for improved functionality.

Bachelor's Degree - Business Management - Canterbury Christ Church University (2022-11)