Valery Ouallasse

I am a very energetic, confident and reliable person who has passion for delivering excellent customer satisfaction. I can work unsupervised and I am exceptional at working under pressure to deliver rapid development and success in a team. I am also an enthusiastic, people oriented and goal driven individual with proficient knowledge and understanding in working within the service and hospitality.

Night Concierge - jFM Property Management - Greenwich Creekside

(2018)

• Delivering excellent customer service
• Manage wide variety of resident services and administrative tasks to resolve issues quickly and efficiently
• Investigate and resolve resident inquiries and complaints in a timely and empathetic manner
• Improve residents and guest service by projecting friendly and knowledgeable attitude
• Continuously monitor security around the development, either CCTV or fob activity (IPX220)

Shop Manager - Ladbrokes

(2017-02 - 2017-08)

• Managing the shop team, to ensure strong performance, high attendance levels and appropriate conduct
• Managing all shop controllable costs within the agreed budget
• Responsible for ensuring the shop is always cleaned on a regular basis and tidy
• Health and Safety procedures
• Responsible Gambling and Self-Exclusion Guidelines
• Security procedures

Customer Service Manager - Ladbrokes Parsons Green

(2014-09 - 2019-03)

• Delivering excellent customer service
• Be able to place customers' bet
• Dealing with customers enquiries
• Interact with customers

Waiter - Nandos Westfield, Stratford City

(2011 - 2014)

• Delivering top quality service and ensuring all food and drinks are presented to the highest standards
• Ensuring the highest levels of cleanliness, safety, compliance with licensing law and cash handling procedures
• Responding promptly and effectively to customer requests and queries
• Able to work unsupervised in a busy environment
• Entertaining and talking to customers

Apprentice: Sales Representative - HSU International LTD

(2011 - 2012)

• Understanding your customers' needs
• Making presentations to promote new products and special deals
• Agreeing sales, prices, contracts and payments
• Advising customers about delivery schedules and after-sales service
• Keeping in contact with existing customers in person and by telephone
• Recording orders and sending details to the sales office

Business & Tourism Management - Global Banking School (2022-06 - 2026)

Student Ambassador - Global Banking School (2023-06)

BUSINESS ADMINISTRATION LEVEL 1 - Camden Job train (2011-03 - 2011-08)

LEVEL 1 NUMERACY - Camden Job train (2011-03 - 2011-08)

Level 1 Literacy - Camden Job train (2011-03 - 2011-08)