Vanessa Blake

A customer focussed, enthusiastic worker, with an extensive employment history showcasing a vast range of skills and experience. I am hard-working and self-motivated and always willing to learn. As a fast learner I can adapt easily to different working environments as evidenced through a wide range of various job roles.

Packer/Examiner/Lockstitcher at Skinwear Ltd (2021-09 – 2026-08)

• Examining Knitted garments for faults or irregularities
• Thread cutting
• Labelling garments according to customer specifications
• Packing garments according to customer specifications
• Lockstitching garments to a high spec
• Buttonholes and Buttons

Laundry Operative at Johnsons Workwear (2019-10 – 2021-08)

• Checking garments for cleanliness
• Checking garments for repairs
• Hanging garments
• Racking garments according to different customers

Team Leader at Coop Food (2018-12 – 2019-10)

Back office duties including daily store checks in line with government health and safety regulations

• Manage Cash office including banking, cash reconciliation, change ordering and monitoring all Lottery sales/pay-outs.
• Gap checks to ensure availability by replenishing stocks/displays/fridges within company guidelines and planograms
• Ensuring the store runs smoothly by initiating and coordinating the work of the Customer Team Members.
• Mentor and coach the store team to deliver strong customer service in store.
• React quickly and appropriately to changing priorities on the store.
• Assist and guide shop team to drive sales forward and achieve sales targets.
• Date/code checking of all stock.
• Opening and closing of the Supermarket to meet all security and safety regulations regarding the building and employees.
• Temperature checks on fridge/freezers
• Reporting any building/maintenance faults and following through.

Retail and Forecourt manager at Rontec Roadside Retail (2016-11 – 2018-12)

• TUPE'd over to Rontec as Co-operative was bought out.
• Completing store operational requirements as per Rontec operational procedures.
• Identifying current and future customer requirements by establishing rapport with potential and existing customers.
• Ensuring availability of merchandise and services by approving contracts and maintaining inventories.
• Protecting employees and customers by providing a safe and clean store environment.
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Managing the stock and order systems for ambient and chilled products in the shop ensuring that the store has 100% supply of items for the customer.
• Maintaining Health and safety procedures to comply with the delivery, storage and sale of fuel.
• Following the Company's cash collection Policy and Procedures for the safe storage and collection of the cash receipts of the Business for each calendar day in accordance with the Cash Collection Procedure including the instore ATM.
• Extensive Knowledge of Back office system duties making sure all policies, procedures and operating systems provide the best outcome for the running of the business.
• Assisting the MCO in all areas of site.
• All cash handling including replenishment of tills/ balancing tils/ change ordering and daily banking.

Team Supervisor at Co-Operative Food (2013-10 – 2016-10)

• Back office duties including cash reconciliation,
• Controlling stocktaking procedures, investigating over's/shortages where needed and complete rolling stock take schedule each month as well as maintaining stock levels/availability by replenishing displays/fridges within company guidelines and planograms
• Ensuring the store runs smoothly by initiating and coordinating the work of the Customer Team Members.
• Mentor and coach the store team to deliver strong customer service in store.
• Protect employees and customers by providing a safe and clean store environment.
• React quickly and appropriately to changing priorities on the store.
• Assist and guide shop team to drive sales forward and achieve sales targets
• Ordering and managing the fuel for the site
• Ensuring the forecourt meets Company and statutory standards

Domestic Cleaner/Laundry Personnel at Saffron House Care Home (2013-05 – 2013-09)

• Housekeeping.
• Maintenance of residential care home.
• Ensuring a high standard of cleanliness.
• Laundry Operative

Ofsted Registered Childminder at Self-employed (2008-11 – 2012-08)

• Provide high quality childcare, within a positive, safe and happy environment
• Plan and prepare daily activities using the early years framework
• Completion of record keeping, paperwork and administration including learning journals for each individual child
• Invoicing clients
• Self-assessment tax returns

Administration and Receptionist roles at Various (1990 – 2008)

My employment prior to 2008 mainly involved administration and receptionist roles within the machinery industry, recruitment, sales and the electrical industry. With duties such as being the first point of interaction for customers and therefore providing excellent customer service, reflective of the brand image. Dealing with internal and external calls, taking bookings and all general administrative duties to ensure positive outcomes for the companies I was employed by.

While working overseas I dealt with foreign currency bank applications, trading accounts, import orders involving customs clearing and payments. Furthermore, in the absence of the manager I would manage a team of 25 staff, ensuring sales targets were achieved.