Vanessa Nk

Customer-focused and detail-oriented Customer Support Professional with over 8 years of experience in healthcare, clinical support, and customer-facing roles. Skilled in handling customer enquiries, resolving issues, managing complaints, and delivering high-quality remote support via phone, email, and digital platforms. Seeking a remote Customer Service Specialist / Customer Support Officer / Customer Support Analyst role where I can contribute strong communication, problem-solving, and administrative skills.

Dedicated, adaptable, and personable professional with a strong background in providing patient care and administrative support. Experienced in handling complex cases, resolving issues diplomatically, and maintaining accurate records. Passionate about delivering exceptional care and ensuring positive outcomes for patients in fast-paced healthcare settings.

Operations Customer Expert at Student Loan Company (2026-04 – 2026-05)

Inbound agent for SLC dealing with repayments and customer queries

• Developed persuasive communication, active listening, and professionalism in remote customer interactions

Bank Clinical Support Worker at Homerton Healthcare Hospital (2025-07 – Present)

• Provided patient support including personal care, dressing, and assisting with meals
• Monitored and actioned patient concerns and complaints efficiently
• Maintained accurate records and coordinated with team members to ensure smooth patient care

Healthcare Assistant & Ward Clerk at Homerton University Hospital NHS Foundation Trust (2018-03 – 2023-04)

• Assisted patients with daily routines, personal care, and mobility
• Supported medical procedures and escorted patients to treatments (X-ray, MRI, Ultrasound)
• Prepared patient beds and maintained accurate observations in EPR
• Managed patient enquiries and complaints, reporting complex cases and ensuring timely resolutions
• Handled emails and administrative tasks to support efficient ward operations
• Provided one-to-one support and delivered exceptional service in a fast-paced environment

Adult Learning Disability Support Worker at Morven House (2017-11 – 2018-02)

• Supported clients with health, wellbeing, and daily tasks
• Assisted with nutrition, hygiene, and daily living activities

Care Assistant Roles at Various Care Agencies (2015-01 – 2017-12)

• Delivered personal care, meal support, and domestic assistance
• Provided companionship and one-to-one monitoring for vulnerable clients

HND in Hospitality Management – UEL (2021-10 – 2022-09) Diploma in Travel & Tourism – Enfield College (2013-01 – 2015-12) Level 2 Diploma in Health & Social Care Level 2 Award in Employment Responsibilities & Rights in Health & Social Care, Children & Young People Settings