Vanessa Richards

Dedicated and highly motivated customer service professional with over 15 years of experience across retail, airport services, hospitality and management. Proven ability to deliver exceptional customer experiences in fast-paced environments while leading teams, managing daily operations and maintaining high standards. Experienced in cash handling, stock control, complaint resolution, merchandising and team supervision.

Following a successful recovery from breast cancer and a return to work, I am now looking to build a long-term career where I can use my experience, professionalism and strong work ethic to make a positive contribution.

Customer Service Agent - London City Airport

(2024-04 - 2024-10)

• Delivered outstanding customer service to passengers in a busy airport environment.
• Assisted with check-in, boarding and passenger enquiries.
• Resolved customer issues calmly and professionally.
• Worked efficiently under pressure while maintaining safety and service standards.

Customer Service Assistant - World Duty Free, Heathrow Airport

(2023-09 - 2024-02)

• Delivered excellent customer service within a busy airport retail environment.
• Processed transactions accurately using tills and self-service systems.
• Assisted customers with product recommendations and purchases.
• Maintained excellent shop floor presentation and stock availability.

Career Break

(2019-05 - 2023-08)

Took a planned career break to undergo treatment and recovery following a breast cancer diagnosis. Successfully returned to employment and am now fully focused on continuing my career, bringing resilience, commitment and extensive customer service experience to a new employer.

Supervisor / Team Leader - The Perfume Shop

(2017-10 - 2019-05)

• Supervised the day-to-day running of the store.
• Led and motivated the team to achieve sales and customer service targets.
• Managed opening and closing procedures, banking and cash handling.
• Organised stock deliveries, merchandising and stock control.
• Supported staff training and maintained company standards.

Store Manager - Card Factory

(2016-10 - 2017-09)

• Managed a team of up to 15 employees.
• Prepared rotas, monitored performance and supported staff development.
• Managed cash handling, banking and store administration.
• Planned seasonal merchandising and ensured high standards throughout the store.

Retail Assistant - Sports Direct

(2013 - 2016)

These roles provided extensive experience in customer service, cash handling, hospitality, stock management, sales, team working and daily business operations.

Branch Assistant - Harvey & Thompson

(2011 - 2012)

Counter & Function Assistant - Se7ens London

(2009 - 2010)

Trainee Manager - Bar 192

(2007 - 2009)

Foundation Degree - Health & Social Care

GCSEs - Sydenham Girls School London