Vansh Trivedi

Business Analyst with an MSc in Business Analysis & Consulting from the University of Strathclyde and experience delivering data-driven insights, requirements engineering, and process optimisation in multi-stakeholder environments. Skilled in translating complex business needs into structured solutions using BPMN, stakeholder analysis, Agile methodologies, and SDLC principles. Proficient in SQL, Python, Tableau, Power BI, Jira, and API-enabled solutions for developing dashboards, analysing large datasets, and supporting executive decision-making.

Proven ability to improve operational efficiency, optimise workflows, and enhance delivery outcomes through effective backlog prioritisation, requirements traceability, and data-led analysis

Business Analyst at ACT T Connect (2021-10 – 2023-11)

• Led 5 multi-stakeholder requirement workshops across 7 concurrent initiatives, reducing delivery effort by 12 hours per project through precise scope alignment, using Agile methodologies and Jira.
• Created technical documentation sets and process flow models, streamlining operations by removing 15 redundant activities and improving workflow efficiency by 4 hours per process through structured optimisation and gap analysis.
• Analysed operational datasets across three business units (10,000+ records), uncovering 15 actionable insights that reduced processing time by 20 minutes, including data from SAP systems.
• Implemented a structured requirements traceability model mapping business objectives to solution specifications, enhancing requirement consistency, reducing interpretation gaps, and strengthening end-to-end delivery governance.
• Refined backlog prioritisation approach using value-impact evaluation techniques, improving delivery sequencing accuracy, increasing sprint reliability, and aligning outputs more closely with strategic business value.
• Designed executive-level KPI reporting dashboards to enhance operational visibility, accelerate performance tracking, and support faster, data-informed decision-making across leadership teams.
• Analysed financial and customer datasets using SQL, Excel, and Power BI to develop dashboards, extract actionable insights, and support performance improvements across business functions.

Financial Customer Care at Past Due Credit Solutions (2026-03 – Present)

• Delivered accurate financial customer support across multiple channels, resolving enquiries on accounts, transactions, payments, and billing while maintaining high customer satisfaction and service efficiency.
• Processed financial transactions, including payments, refunds, and account adjustments, ensuring full compliance with internal controls, data protection standards, and regulatory requirements.
• Resolved complex customer issues by investigating discrepancies, escalating when required, and collaborating with internal teams to improve resolution speed and customer experience.
• Maintained accurate interaction records and consistently met performance targets while applying updated product and regulatory knowledge to ensure service quality and compliance.

MSc in Business Analysis & Consulting – University of Strathclyde (2024 – 2025)

Bachelor of Business Administration – Prestige Institute of Management (2019 – 2021)