Operations GM
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I am a motived, enthusiastic approachable person with solid experience both in UK and Overseas. My career to date has encompassed Holiday Parks, Hotels 15+ years, River Cruising, Niche and Tour Operations in mainly a 4/5* environment. This has enabled me to gain skills in Operations, Quality & Standards, Contracting, Customer service, Health and Safety, Housekeeping, F & B, Financials and Maintenance across all sectors within the hospitality industry.
I am able to meet tight deadlines, cope with a number of tasks simultaneously whilst performing under pressure to achieve maximum results. I enjoy overcoming obstacles and challenges as they arise and have an excellent working attitude towards the ethics required in all instances. I have a 'Yes I Can' attitude, attention to detail whilst striving continually to deliver strong brand value and the delivery of outstanding experiences service to create experiences.
I am well versed in preparation of business plans and budgets, and to keep the products fresh, implementing new ideas and identifying tasks that need to be tackled, whilst keeping the high retention rate as well as monitoring digital feedback platforms.
Strong Business acumen with a passion for Customer service Full understanding of day to day operations and constraints Yearly CAPEX and Managing budgets Business Plans Yearly projects presentations and Management Managing Sales office and sales team Excellent multi-tasking and able to work simultaneously on various requirements Planning and organizing projects Contracting Yield Management Training and development of team Events and Marketing Able to gauge customer service questionnaires A natural leader who brings the team together Siting logistics of Caravans and Lodges Planning and organization for optimum results Health and Safety
Education High School Diploma 1990 Sofia Tech School - Bulgaria • Maths, English, Bulgarian, Geography, History, Literature Accomplishments
Achieving consistently: Trip Advisor Hall of Fame 2019, in 2017 at our annual conference, our park won 7 out of 11 awards including ‘best team 2017'. I have also won a yearly award for best Quality and Customer Service in Europe attending a yearly Seminar for best achievers with Saga Holidays, Yearly Saga holidays best achievers with award given. Award from the Malta Tourism Board for Best Tourism Representative throughout the Island as voted by guests from a Tourism Board Survey of all Tour Operators 5000 candidates (2009) Successful track record in delivery of sales and customer CSQ year on year, managing people, engaging team members on delivering world class service and putting the customer first.
Feefo, Bookings.com, TripAdvisor,
