Veronica Lamvu Toko

Experienced professional specializing in customer service and engagement across various sectors. I have an extensive record of demonstrating a high level of commitment to client satisfaction through effective communication and swift problem-solving. Through my professional experiences, I have also demonstrated my ability to adapt to new environments to ensure service delivery and operational success.

I take pride in providing positive experiences for costumers and visitors and work well both independently and as a part of a team. As a multilingual individual who is eager to learn and develop new skills, I am seeking a receptionist role where I can contribute to excellent front-of-house service.

Front of House Assistant at Frameless (2022-09 – Present)

Welcomed guests and provided assistance, directions, and support to enhance positive communications and increase satisfaction.

• Managed the front desk of a high-traffic gallery to ensure effective admission and service delivery for our customer base.
• Proactively solved complex customer queries in order to provide the optimum level of service and customer engagement by finding favourable tickets for desired dates and times.

Team Member at Itsu (2021-06 – 2022-06)

• Onboarded at pace to learn all operational tasks to maximise performance and customer service.
• Kept customer and food preparation areas clean and well organised for improved efficiency.
• Coordinated opening, closing, and shift change tasks in full to promote store efficiency and service delivery.

Gallery Assistant (Summer Breaks) at Museo delle Donne (2017-06 – 2019-09)

• Proactively welcomed guests, provided high-quality assistance wherever possible, and increased customer satisfaction.
• Managed the front desk of a high-traffic gallery to verify admission payments and ensure visitors' safety effectively.
• Operated the phone line to address complex customer queries, providing specialist knowledge to promote customer engagement.

Waitress at Proud Cabaret City (2016-05 – 2016-09)

• Greeted new customers, answered initial questions and took drink orders.
• Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
• Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.

Bachelor of Arts in Illustration – University of East London (2021)

A-Levels in Illustration – University of East London (2018)

A-Levels in Fashion – Newham College (2016)