111 Health Advisor - 111 Health
(2024-04)
- Manage incoming calls from patients and healthcare professionals, ensuring accurate capture of patient information.
- Communicate effectively with colleagues and callers in a healthcare environment.
- Direct requests for assistance, care, or treatment using established protocols, ensuring patients are signposted to the most appropriate services.
- Handle distressing and emergency situations with professionalism and compassion.
Receptionist - mydentist (UK)
(2023-11 - 2024-04)
- Welcomed visitors in a professional and friendly manner, ensuring a positive first impression.
- Managed phone calls with proper etiquette, directing inquiries as needed.
- Scheduled appointments and maintained accurate appointment calendars.
- Performed data entry and maintained organized records and files.
- Assisted with clerical and administrative tasks, ensuring efficient office operations.
GP Receptionist / Call Handler - NHS GP Surgery - London - London
(2022-12 - 2023-08)
- Conducted telephone consultations, directing callers to the appropriate healthcare professionals.
- Accurately took messages and ensured prompt delivery to the relevant personnel.
- Processed tasks and recorded details, referring to the Duty Doctor when necessary.
- Key-holder duties included filing, chasing reports, photocopying, and data entry.
- Proficient in EMIS systems.
Healthcare Assistant / Ward Helper - NHS Bank
(2021-11 - 2022-04)
- Assisted in patient care and support within hospital wards, contributing to a compassionate healthcare environment.
- Monitor patients' conditions by taking temperatures, pulse, respirations and weight.
- Obtaining information and uploading to cerner
- Arrange transport, calling domestic, accompanying patients alongside for scans, surgery etc…
Sales Assistant - Footasylum, Shepherds Bush - Shepherds Bush
(2020-11 - 2021-08)
- Maintained company standards in loss prevention and health and safety.
- Participated in stock delivery and ensured a tidy back area.
- Supported the team with merchandising and housekeeping tasks.
- Assisted in training and development of new colleagues, leading by example.
Store Colleague - Holland & Barrett, Ealing Central - Ealing Central
(2020-05 - 2020-08)
- Managed hub to home deliveries and operated tills.
- Provided excellent customer service while adhering to social distancing rules.
- Replenished stock and assisted customers with individual inquiries.
Keyholder - Hawkin's Bazaar Flagship Store, London - London
(2019-11 - 2020-01)
- Responsible for opening and closing the store, handling returns, and providing customer service.
- Conducted weekly alarm checks and balanced cash for banking.
- Managed morning stock fills in a novelty gift and toy shop.
Sales Consultant - Bravissimo, London - London
(2019-01 - 2019-10)
- Delivered a personalised fitting experience, helping customers find the right styles.
- Managed stock on the shop floor and behind the scenes, and operated the till system.
Crew Member - McDonald's, North Acton - North Acton
(2018-07 - 2019-03)
- Provided excellent customer service, food preparation, and maintained cleanliness and hygiene
- provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas.
