Veronika Sotakova

An empathetic, creative and detail-oriented individual with proficiency in Slovak, Czech and English supported by a Bachelor's degree in philology: translation and interpretation. Experienced in resolving customer complaints within company guidelines and using own initiative. Skilled in communication and client relations.

Administrator - Boohoo Group PLC - Burnley, Great Britain

(2020-09 - 2026-02)

Stock Control Department

• Prepared spreadsheets and supported team with new projects
• Replied on emails and communicated with relevant departments
• Obtained clear photographic evidence to support customer claims

Slovak Language Teacher - Slovak School and Community Manchester - Manchester, Great Britain

(2021-09 - 2022-06)

Teaching Slovak as a second language.

• Established positive, productive classroom environments for maximised student engagement
• Volunteering as an event photographer

Customer Service Representative - Orange Telecommunications - Banská Bystrica, Slovak Republic

(2016-10 - 2020-08)

• Answered customer telephone calls promptly and improved on-hold wait times
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
• Successfully delivered on tasks within tight deadlines

Interpreter and Translator - COM SK s.r.o.

(2018-04 - 2020-02)

• Interpreted in consecutive and simultaneous settings
• Comprehensively communicated the source language into the target language while preserving the intended message
• Translated literary works as a volunteer

Veterinary Receptionist - MVDr. Robert Manko, veterinary doctor - Banská Bystrica, Slovak Republic

(2015-01 - 2016-09)

• Liaised between clients and clinic personnel to facilitate smooth clinic operations
• Managed front desk operations: scheduled appointments; answered busy multi-line telephone and directed calls and messages to appropriate personnel; monitored supply inventory levels, promptly ordering low-stock items to support constant product availability
• Helped as a veterinary assistant with animal care, assisting with procedures and maintaining cleanliness of the clinic
• Established social media presence, collaborated on promotional campaigns, boosting client visibility and client sign-ups
• Volunteering as an event photographer for the veterinary's obedience school and pet friendly hotel

Bachelor of Science - Translation and Interpretation: English language and culture; linguistics - Faculty of Philosophy, University of Matej Bel in Banska Bystrica (2016-09 - 2020-08)

A levels - languages - Evanjelické gymnázium Liptovský Mikuláš (2004-09 - 2012-07)