Victoria Gove

Versatile hospitality and customer service professional with experience across hotel reception, bar management, restaurant service, administration, event coordination, marketing and facilities maintenance. Recognised for delivering excellent customer service, maintaining high operational standards and adapting quickly to a wide range of responsibilities. Experienced in reception duties, reservations, Sage administration, social media promotion, stock control and property upkeep.

Hotel Receptionist / Bar, Restaurant & Facilities Assistant at Hotel Name

• Delivered excellent customer service across reception, bar and restaurant operations in a busy hotel environment.
• Managed guest check-ins, check-outs, reservations and telephone enquiries.
• Processed direct and third-party bookings and maintained accurate guest records.
• Completed Sage data entry, invoice processing, petty cash reconciliation and payroll administration.
• Assisted with planning and delivery of functions, events and private bookings.
• Produced promotional materials and managed social media content.
• Proofread menus and marketing materials for accuracy and presentation.
• Coordinated room preparation and function room setups.
• Undertook refurbishment, maintenance and property upkeep tasks.
• Managed beer cellar operations, stock control and hygiene compliance.
• Ensured health, safety and cleanliness standards were maintained.

Bar Manager / Landlady at The Royal (2009-05 – 2011-05)

• Managed day-to-day bar operations and customer service.
• Controlled stock levels, ordering and stocktaking.
• Maintained point-of-sale displays and merchandising.
• Ensured licensing compliance and age-verification procedures.
• Maintained a clean, safe and welcoming environment.

Head Waitress / Bar Staff at Sandal Farm Restaurant (2004-10 – 2010-04)

• Provided silver service and informal dining service.
• Prepared dining areas and table settings.
• Advised customers on menu options and dietary requirements.
• Took orders, served food and beverages and processed payments.
• Resolved customer issues professionally to ensure satisfaction.

GCSEs – Parkside School

NVQ Level 2 in Beauty Therapy – Keighley College

ASDAN Level 2 – Keighley College