Victoria Heathcote

I thrive as a dual-role professional, combining 8+ years of strategic Executive Assistant support with deep expertise in full-cycle HR operations. I don't just manage the details—I drive efficiency through expert diary and travel management, while handling sensitive functions like payroll, recruitment, and HR casework with care. What truly sets me apart is my passion for creative graphic marketing, which I frequently use to elevate presentations and communications, ensuring polished and impactful final products.

My reputation is built on being a highly organised, discreet, and reliable partner who is dedicated to creating an environment where your work life is genuinely better, ensuring seamless daily operations and a highly productive executive office.

HR Administrator - First Fence Ltd

(2025-03)

• Serve as first point of contact for HR and system-related queries resolving 90% of queries without escalation
• Prepare, administer, and update employee documentation in compliance with data protection regulations
• Supported recruitment campaigns that reduced average time-to-hire
• Coordinate onboarding activities, ensuring smooth integration for new employees
• Provide support in HR casework (investigations, disciplinaries, grievances and absence management)

Executive Assistant - Pickerings Hire

(2022-03 - 2024-10)

• Supporting 6 directors with diary management, travel arrangements, board reporting and presentations, increasing efficiency across departments
• Wide range of HR Administration including full company onboarding process & minute taking for disciplinary/grievance meetings
• Maintaining accurate HR system & records for all employees
• Managed recruitment process end-to-end, reducing agency spend by leading direct-hire campaigns
• Collated monthly payroll data (SAGE50) with 100% accuracy
• Production of monthly board reports for wider board of Directors
• Acted as liaison across 11 regional depots, improving communication flow and operational support

Personal Assistant - Archweld

(2021-06 - 2022-03)

• Organised diaries, travel, and site visits for directors and senior staff, ensuring efficient time management
• HR duties, including staff management and record-keeping
• Implemented and maintained a new filing system that improved document retrieval

Personal Assistant - QEP Co. Uk Ltd

(2020-06 - 2021-06)

• Provided full PA support to the CFO, including inbox, travel, and expense management
• Co-ordinated domestic and international meetings, improving meeting preparation efficiency
• Produced reports and presentations that supported decision-making across global operations

Personal Assistant - Privilege Homes Ltd

(2018-05 - 2020-06)

• Managed procurement, expenses, HR admin, and office management
• Co-ordinated travel arrangements and meeting scheduling for leadership team
• Introduced new administrative processes that reduced overhead costs and improved workflow efficiency

Business Development Administrator - Howdens Joinery

(2016 - 2018)

As a Business Development Administrator at Howdens Joinery, I managed complex invoicing and credit control while actively cultivating the strong relationships that guaranteed repeat business.

Pension Administrator - Pension Connect

(2016 - 2018)

My time as a Pension Administrator at Pension Connect was essential for developing my discretionary skills, data accuracy, and strict compliance skills, proving my reliability by meeting every critical team deadline.

Retail - Tesco & Wickes

(2016)

All of this administrative background is founded on my earlier retail experience at Tesco & Wickes, which gave me the essential soft skills in communication, teamwork, and proactive problem-solving needed to successfully support senior leaders.

Abbot Beyne Secondary School & Sixth Form (2007 - 2014)