Victoria Okoro

Self Motivated and committed individual with a breadth of experience in the Administration,Insurance and Financial Service industry with history of meeting company goals utilising consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.

Broker Support Technician at Howden Group Holdings, London

• Reviews submissions in conjunction with the account handlers/executives, to ensure that information presented to the market is comprehensive and accurate • Assists with negotiations with underwriters to place insurance that balances quality, coverage and price • Responds to market and third party queries as appropriate • Develops strong relationships with markets • Ensures up to date records are maintained at all times on the Company systems • Assists with the development and maintenances appropriate underwriter relationships • Develops awareness of industry developments to ensure practices, product offerings and outputs are of a sufficiently high standard compared to peers • Ensures performance, HR and T&C records are up to date and meet the Group’s requirements

Insurance Risk Coordinator at Cardinus Risk Management, East Grinstead

• Assist the Property and Sales Team
• Maintain and manage data in the company optimize system
• Ensure all data entry activities are completed accurately and in timely manner
• Regularly liaise with surveyors, brokers, underwriters and clients to ensure timely booking of surveys
• Resolve or escalate where appropriate client and surveyor issues,initiating communication with brokers and underwriters and keeping them informed
• Regularly run reports and update the system where necessary to ensure smooth day to day running.

Claims MI Assistant at CFC Underwritiing, London

• Communicated effectively with the various brokers providing loss runs and reports with ease
• •Effectively organised claims files using NERD
• Followed internal claims processing procedures ensuring high-quality assurance standards
• Prepared reports detailing assessment results and outline methods used
• Reviewed, refined and strengthened internal processes to improve financial controls
• Evaluated performance data and established benchmarks for future tracking
• Assisted with MI reporting (Loss Funds, Bordereaux)

Insurance Administrator at Allianz, London

• Maintained and built positive client relationships
• Delivered exceptional service to each customer by listening to concerns and answering questions
• Built strong business relationships through regular communication and exceptional service
• Amended customers extended warranty policies on their vehicles
• Ensured customer data stayed up to date through periodic checks andproactively contacting customers

Care Navigator at Balham Park Surgery, London

• Assist in helping patients play an active part in managing their own health
• Actively listening to patients needs with empathy to come to the most desired conclusion
• Building positive rapports with the patients and Doctors through frequent and effective communication
• Facilitated guest flow by ensuring clear, continuous communication of patient arrivals and delays.
• Maintained meticulous appearance of practice through ongoing cleaning and organisation of lobby and waiting areas.
• Used Emis to process up to 30 new patient registrations daily with zeroerror.

Customer Assistant at Lidl GB, London

• Offered advice on product selection for enhanced levels of support and service.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Managed customer complaints with prompt, mutually beneficial resolutions.
• Performed daily opening and closing functions and inventory management.
• Handled cash and card payments with accuracy.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Handled requests with friendly, knowledgeable service and support,continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously througheffective multitasking.

Customer Advisor (Paint Desk) at B&Q PLC, Colchester

• Managed high-volume customer enquiries across various channels,delivering helpful, timely and professional service.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Tracked orders and diplomatically handled complaints to resolve issues.
• Recorded and processed customer data accurately.
• Performed cashier duties, including balancing and end-of-day banking.
• Exceeded targets by upselling and cross-selling products.
• Maintained up-to-date product and service knowledge by attendingregular training opportunities.
• Offered detailed advice on product and service benefits

Certificate of Higher Education, University of Essex, Colchester

Certificate of Higher Education - Pass

A-Levels, Archbishop Tenison's CofE High School, South Croydon

September 2016 — June 2018

A- Levels, Archbishop Tenison's CofE High School, South Croydon

September 2016 — June 2018

A- Level, Archbishop Tenison's CofE High School, South Croydon September 2016 — June 2018 AS Level, Archbishop Tenison's CofE High School, South Croydon

September 2016 — June 2018

AS Level, Archbishop Tenison's CofE High School, South Croydon

September 2016 — June 2018

GCSE, Archbishop Tenison's CofE High School, South Croydon

English Literature - A

English Language - B

Maths - C

Triple Science - B

PE- C