Medical receptionist/administartor - Parkshot Medical Richmond - London, UK
(2025-12)
- Supported duty doctors in delivering efficient, high-quality clinical care within a fast-paced environment
- Coordinated care for both private and NHS patients, ensuring smooth patient flow and timely service delivery
- Effectively triaged patients, prioritising urgent cases and directing individuals to appropriate services
- Managed and optimised the scheduling of minor surgical procedures to maximise clinic efficiency
- Assisted the Operating Doctor (OD) during minor surgical procedures, ensuring adherence to clinical standards
- Handled a high volume of incoming calls, maintaining professionalism while responding promptly to patient needs
- Maintained accurate patient records and upheld strict confidentiality in line with practice protocols
- Carried out all additional responsibilities as outlined in the role at Richmond Lock Surgery, demonstrating flexibility and reliability
- Facilitating communication between patients, doctors, resulting in improved care delivery
- Ensuring confidentiality of sensitive data through robust information management practices
- Boosting patient satisfaction by ensuring prompt response to enquiries
- Documenting patient encounter information, laboratory results, and correspondence for records
Medical administrator/receptionist - Richmond Lock Surgery - London, UK
(2025-01 - 2025-12)
First point of contact for patients, delivering exceptional service and ensuring welcoming atmosphere.
- Filing and scanning
- Docman
- Accurx
- EMIS
- GPvoice
- Building relationships
- Operational skills
- Problem solving
- Teamwork
- Processing
- Administration
- Planning and organising
- Client/customerfocused
- Managing and maintaining patient records and medical correspondence
- Scheduling appointments and coordinating with clinical staff
- Handling incoming queries with professionalism and confidentiality
- Providing general administrative support to medical professionals
- Managing telephone and web enquiries
- Ensuring smooth operations within the practice
- Processing payments, handling insurance information, and assisting with billing as needed
- Improved patient experience by efficiently managing appointments and queries
- Providing exemplary customer service, leading to high patient satisfaction rates
Digital Onboarding Manager - Barclays Bank Plc - London, UK
(2018-12 - 2024-11)
- Onboarded business customers across UK and international markets
- Provided continuous support to clients during onboarding, addressing queries and concerns promptly
- Continually updated knowledge of product advancements and updates
- Conducted KYC checks, collecting information and documentation
- Proactively explained digital services to boost customer confidence in channels
- Going above and beyond, by identifying business customers' needs and offering solutions that are right for them
- Owning, managing and resolving business customer queries within agreed timescales, dealing with feedback effectively to improve services
- Understand local market and customer needs
Community Banker - Barclays Bank Plc - London, UK
(2013-05 - 2018-12)
- Understanding customers' financial needs and showing them how to get the greatest possible value from our products and services
- Finding satisfaction in offering the right financial solutions to help customers with large expenses, such as saving for college, buying a home, and planning for retirement
- Promoting business for the Bank by maintaining good customer relations and referring customers to specialists for new services
- Analysing existing customer relationships and proactively contacting customers with recommendations to help them achieve financial success
- Regularly interacting with branch management team, coaching and developing other community bankers
- Accurately recording transactions, handling customer enquiries and processing documentation – all in line with set standards and procedures
- Building relationships that lead to sales through conversations with customers, incorporating needs analysis, building rapport and overcoming objections
- Resolving customer queries using discretion when providing the appropriate solution and advise on necessary action to prevent reoccurrence within policy guidelines
Customer Advisor - Barclays Bank Plc - London, UK
(2011-11 - 2013-05)
- Accurately recording transactions, handling customer enquiries and processing documentation – all in line with set standards and procedures
- Building relationships that lead to sales through conversations with customers, incorporating needs analysis, building rapport and overcoming objections
- Resolving customer queries using discretion when providing the appropriate solution and advise on necessary action to prevent reoccurrence within policy guidelines
- Coordinating bookings
- Processing and administration of payments
Relationship Manager - Nordea Bank Finland Plc - Latvia, Finland
(2009-05 - 2010-08)
- Company Overview: Private Banking division
- Acquisition of new clients
- Provision of a high-level quality relationship service & products as well as service client solutions
- Advising customers on estate planning and investments with regard to their private wealth
- Building and developing long-term business relationships with clients
Mortgage Advisor - Nordea Bank Finland Plc - Latvia, Finland
(2008-04 - 2009-04)
- Providing customers with excellent customer service
- Maintaining long term relationships with customers and high customer satisfaction index
- Preparation of client packs for Family meetings, which require a sound knowledge of the client and good financial analytical skills
- Deciding on a mortgage loan granting under the bank's credit policy
Private Banking Assistant - Nordea Bank Finland Plc - Latvia, Finland
(2007-04 - 2008-04)
- Private Banking division
- Providing pro-active support to Private Bankers
- Supporting Private Bankers in client acquisition/retention
- Performing other duties related to making out a credit
- Evaluating estate properties and credit standing of customers according to the bank's policy
Customer Service Officer - Nordea Bank Finland Plc - Latvia, Finland
(2006-02 - 2007-04)
- Sales of products and services, finding sales leads
- Financial consulting of customers, searching for individual solutions
- Performing daily operations and transactions for customers
