Transport Operations Coordinator - DHL Supply Chain – Premier Foods FMCG Contract - UK
(2024-05 - 2026-04)
- Coordinated daily dispatch schedules and road transport operations for a major FMCG distribution account, working with carriers, warehouse teams and internal stakeholders to support service continuity.
- Maintained dispatch, compliance and transport documentation, including PODs and debriefs, ensuring records were accurate and audit-ready.
- Tracked delivery performance, shipment status and service exceptions using Excel-based reports, helping the team identify and follow up on open issues.
- Provided customers and internal stakeholders with shipment updates and resolved delivery issues, maintaining clear communication throughout.
- Took on multiple roles across the contract as operational needs required, including dispatch documentation, vendor follow-up and basic reporting support.
Operations Team Lead / Operations Assistant - The NEC Group - Birmingham, UK
(2023-04 - 2024-05)
- Coordinated on-ground logistics and resolved operational issues under time pressure, working with internal departments to maintain schedules and process adherence.
- Managed equipment movement and service readiness for large-scale events, ensuring timely execution across multiple operational handoffs.
- Communicated regularly with supervisors and team members to maintain safety standards and address issues as they arose.
- Built strong multitasking and prioritisation skills, managing several operational responsibilities simultaneously in a fast-paced, customer-facing environment.
Independent Legal Practitioner - Independent Legal Practice - Mumbai, India
(2019-11 - 2022-12)
- Practiced before the National Company Law Tribunal (NCLT) on bankruptcy and insolvency matters for large clients, building working knowledge of corporate restructuring, commercial risk and business continuity concepts relevant to supply chain resilience.
- Reviewed and interpreted commercial contracts for compliance and accuracy, building strong attention to detail relevant to purchase, dispatch and warehouse documentation.
- Resolved client and counterparty discrepancies through structured documentation and negotiation, building habits useful for vendor and operational issue resolution.
- Maintained organised, deadline-driven records across concurrent matters, reflecting strong attention to detail and time management, and developed working familiarity with business concepts such as M&A through commercial casework.
Operations Associate – Customer Service & Process Support - WNS Global Services - Mumbai, India
(2016-10 - 2017-02)
- Handled customer queries and process documentation in a service-driven environment, maintaining accuracy and compliance with defined process guidelines.
- Maintained clear written and verbal communication while resolving operational requests within defined timelines.
- Supported internal coordination across teams to ensure smooth process handling and documentation accuracy.
- Built a strong foundation in process adherence and customer service, applied to all roles since.
