Manager (CQC Registered Manager application in progress) - Grange House Care Home - Eastbourne, UK
(2026-01)
- Lead the overall day-to-day operation of a 17-bed residential care home, ensuring residents receive safe, effective, responsive and person-centred care.
- Lead compliance with CQC Fundamental Standards through auditing, governance monitoring, action planning and continuous service improvement, while maintaining regulatory readiness.
- Lead safeguarding practice, incident investigations, risk management, Duty of Candour processes, complaints and learning from incidents.
- Maintain oversight of medication governance and medication safety, working closely with GPs, pharmacies, community healthcare teams and other professionals.
- Oversee care planning, risk assessments, daily documentation and record-keeping to ensure records remain accurate, current and compliant.
- Monitor quality indicators and audit outcomes, identify trends and ensure corrective actions are implemented and followed through.
- Lead recruitment, induction, supervision, appraisal, competency assessment, staff development and performance management.
- Plan staffing levels and manage rotas, agency usage and staff deployment in accordance with residents' dependency levels and service needs.
- Promote a positive, accountable and supportive staff culture through clear communication, meetings, coaching and leadership.
- Work closely with residents and families, GPs, community nurses, local authorities, commissioners and other multidisciplinary professionals to support positive outcomes.
- Maintain oversight of health and safety, infection prevention, environmental risks, resources, business continuity and operational governance.
Deputy Manager - Boyce Care - Surrey, UK
(2023-03 - 2026-01)
Deputy Manager responsible for operational oversight of 4 supported living services and contributing to the leadership of a wider workforce of 130+ staff supporting adults with learning disabilities and complex needs.
- Lead day-to-day running of multiple services, ensuring safe, effective, person-centred practice in line with CQC KLOEs.
- Act as operational lead during Manager absence, including weekend on-call and emergency decision-making.
- Manage digital care planning and workforce systems (Care Planner, People Planner), ensuring accurate real-time records, rota accuracy, training compliance and improved documentation standards.
- Maintain 100% mandatory training compliance across services through close monitoring and proactive follow-up.
- Conduct regular audits (care plans, medication, H&S, incidents, environment) and implement actions that improved audit scores service-wide.
- Manage routine safeguarding cases, ensuring correct reporting, investigation processes and implementation of learning actions; complete post-incident reviews and contribute to organisational learning.
- Oversee supervisions, annual appraisals, performance reviews, return-to-work meetings and disciplinary processes; support HR with recruitment, interviewing, onboarding and induction pathways.
- Design and manage rotas for multiple services with zero agency usage, creating stable staffing structures and eliminating coverage gaps.
- Work closely with CTPLD, social workers, healthcare teams, families and emergency services to resolve concerns and maintain safety.
- Strengthen communication systems, record-keeping, quality monitoring, operational workflows and processes for audits, safeguarding follow-up, incident management and documentation.
Senior Support Worker - Hazelcare Limited - Bristol, UK
(2022-07 - 2023-02)
The responsibilities included looking after the well-being of the elderly and adults with various physical disabilities, health conditions and mental health issues in their daily lives in a unique manner they need and supporting and developing their independence in homecare services and in supported living facilities.
Carer (Part-time) - Stanshawes Care Home - Yate, UK
(2022-10 - 2023-02)
- Worked in a 40-bed nursing and residential care home supporting older adults with complex needs.
- Delivered personal care, nutritional support, repositioning, manual handling, falls prevention and emotional support.
- Collaborated with nurses and senior carers to ensure safe, high-quality care.
Lead Manager - Business Development and Operations - Nucleic Health Innovations - Cochin, Kerala, India
(2017-04 - 2022-05)
- Successfully commissioned an MRI facility as a turn-key project at the super-speciality hospital.
- Developed key relationships with healthcare providers, including hospitals, clinics and physician groups.
- Effectively implemented and managed day-to-day operations, staff management, sales and patient services.
- Managed operational, technical and sales teams and provided ongoing high-quality induction and training to non-technical teams.
- Managed maintenance of all technical and non-technical functions and kept track of records.
- Monitored daily cash flow, transaction reports and management reports; prepared financial statements such as collection and expense statements.
- Managed purchase, payments, inventory and stock requirements, and safeguarded tangible assets and equipment.
- Developed and implemented human resource management manuals; prepared and implemented operational policies, procedures, forms and checklists.
- Worked closely with the clinical team as part of the accountability for diagnostic services and managed statutory and legal requirements of the company and facility.
Team Manager - Inforich Technology Solutions - Trivandrum, Kerala, India
(2016-06 - 2016-09)
- Managed a team of business analysts, application testers and implementation teams for a Hospital Information System in carrying out business analysis, process and requirements documentation, liaising with the design and development teams, and application testing.
Implementation Lead - UBQ Technologies Pvt. Ltd - Bangalore, Karnataka, India
(2015-02 - 2015-05)
- Carried out successfully the study of business processes, software testing and implementation of a Hospital Information System.
- Carried out detailed requirements study for a hospital.
- Developed Management Information System Reports.
Assistant Manager - Implementation - Waterbuck Technologies Pvt. Ltd - Hyderabad, Telangana, India
(2011-07 - 2015-01)
- Conducted workshops to demonstrate product features; analysed business operations and mapped processes with system functionality.
- Prepared business process and system requirement specification documents and coordinated with development and QA teams in product development and customisation.
- Conducted system testing including test case preparation, manual and functional testing, troubleshooting and problem solving.
- Led an internal project on a user manual/help document for end users and developed high-quality software implementation process documents.
- Coordinated and successfully implemented healthcare systems nationally and internationally; implemented PMBOK and PRINCE2 in the organisation and participated in CMMI evaluation.
- Selected projects: Aster Hospital (Dubai), Aster Hospital (Muscat), Aga Khan University Hospital (Kenya), Pacific International Hospital (Papua New Guinea), Mediciti Hospital and Yashoda Hospital (Hyderabad), MGM Hospital (Mumbai).
Patient Relations Executive - Aster Hospital for Maternity & Surgery - Dubai, UAE
(2006-10 - 2011-05)
- Worked as an executive in reception and billing services for Outpatient, Inpatient, Emergency, Pharmacy, Insurance and Diagnostic departments.
- Supported internalisation of software systems and worked as system administrator for Hospital Management Information System (HMIS).
IELTS Administrator and Trainer - Ma Foi Management Consultants - Karnataka, India
(2005-06 - 2006-06)
- Managed IELTS training programmes for healthcare professionals, including trainer training, admissions, training delivery and content development; supported programme planning and administration.
IELTS Trainer - ABC Indo-US Academy - Kerala, India
(2004-06 - 2005-03)
- Carried out IELTS training programmes for healthcare professionals.
