Vishaka Sewwandi

Compassionate, dedicated and adaptable professional with a strong academic background in Psychology and experience across mental health support, pharmacy services, hospitality and customer service. Skilled in building positive relationships, understanding individual needs, communicating with people from diverse background, and providing professional and respectful support. My previous roles have developed strong interpersonal, administrative, problem solving, organizational skills, ability to remain calm and professional in busy environments.

Reliable, approachable and quick to learn with a strong genuine commitment to providing excellent support and service

Restaurant assistant at Manel Villa Bentota (2024-10 – 2025-06)

• Welcomed and assisted guests in a friendly and professional manner.
• Ability to using coffee machines and preparing a range of hot and cool beverages.
• Maintained cleanliness and hygiene standards in a restaurant.
• Worked as part of a team during busy service periods.
• Coordinated catering events and communication via hotline.
• Handling customer enquiries and complaints and call handling.
• Monitored food costs and waste management strategies to optimize profitability.
• Generated weekly reports on sales performance, identifying trends and opportunities for growth.

Mental Health Rehabilitation Therapist at Pratibha Psychological Rehabilitation and Resource Centre (Sound Minds Academy) (2022-08 – 2024-08)

• Delivered rehabilitation programmes for children and adults with mental health and neurodevelopmental conditions.
• Handled calls from clients in an empathetic manner and provided clear and accurate information.
• Supported individuals with autism spectrum disorder (ASD), ADHD, Down Syndrome, learning disabilities, and behavioural difficulties.
• Facilitated development of communication, emotional regulation, social interaction, and independent living skills.
• Worked collaboratively with families, caregivers, therapists, and multidisciplinary professionals.
• Maintained accurate case records, progress notes, and rehabilitation documentation.
• Contributed to personalized support and rehabilitation plans to promote independence and wellbeing.

Volunteer at Pratibha Psychological Rehabilitation and Resource Centre (2022-01 – 2022-06)

• Assisted therapists with client support, rehabilitation activities, and therapeutic interventions.

Trainee (150 hrs) at Sithnivana Mental Health Rehabilitation and Counselling Centre (2022-06 – 2022-06)

• Assisted in developing individualized care plans for patients, enhancing their recovery pathways and promoting a holistic approach.
• Monitored patient progress and documented behavioral changes, contributing to an improvement in data accuracy for treatment assessments.

Intern at Pratibha Psychological Rehabilitation & Resource Centre (2020-10 – 2021-11)

• Assisted with assessments, documentation, rehabilitation activities, and client engagement

Dispenser at Aluthgama Medical Centre (2018-09 – 2019-02)

• Handled incoming telephone calls from patients.
• Focused on creating and maintaining supply and equipment inventories, preventing low-stock issues.
• Maintained a clean and safe work environment.

Assistant at Wattahena Ayurveda Medical Centre (2017-02 – 2018-04)

• Handling calls from patients, foreigners and healthcare professionals.
• Maintained a database of client information to facilitate personalized service delivery.
• Assisted with breakfast, lunch and dinner services.
• Demonstrated strong problem-solving skills during challenging situations.
• Followed workplace health, safety and confidently procedures.

Master of Science in Psychology – University of Essex, UK

Bachelors in psychology – University of Kelaniya, Sri Lanka

Higher Diploma in Psychology – Grine American University, Sri Lanka

Diploma in Pharmacy and Pharmacy Management – UGC, NVQ4 Sri Lanka Medical Council

Advanced certificate course in English Language – NIBM

Advanced course in Computer and Microsoft Office – Ministry of Science Technology and research