Vishal Shah

Results-oriented Business Development Professional with 9 years of experience and with an MSC Management with International Business from The University of Huddersfield, England. Specializing in Software Project Management, Project Coordination, CRM systems, Agile Methodologies, data analysis, engineering operations, supplier management, data science, and marketing to drive business growth. Recognized for successfully closing major contracts, demonstrating a track record of excellence.

Proven expertise in streamlining processes, optimizing customer interactions, and executing impactful marketing strategies. Proficient in CRM systems and skilled in data science, I bridge the gap between business objectives and operational excellence, delivering strategic solutions through advanced analytics, process optimization, and project management.

With a background in project coordination, I have a demonstrated ability to lead real-time projects in fast-paced environments. Currently, I am spearheading initiatives that integrate cutting-edge data science techniques into CRM systems, optimize engineering operations for efficiency gains, and manage suppliers in real time to ensure seamless operations. These experiences have honed my adaptability, proactivity, and collaborative skills, making me adept at delivering results amidst dynamic challenges.

I am passionate about leveraging my expertise in SaaS Project, CRM, data analysis, marketing, engineering operations, supplier management, and data science to drive mutual success.

Business Development Executive, CPM Engineering Ltd, Manchester

OCTOBER 2023 — JUNE 2023

• Boosted efficiency by streamlining operations.
• Improved workflow by fixing errors in the job entry system.
• Enhanced communication clarity by updating documentation.
• Speed up project completion by refining processes.
• Cut costs on supplies by negotiating better deals.
• Identified and pursued new business opportunities, boosting profits.
• Guided teams to meet project deadlines and budgets.
• Managed multiple projects concurrently, ensuring smooth operations.
• Enhanced customer satisfaction by implementing a more efficient system to track their needs.
• Saved time by automating repetitive tasks.
• Improved product quality by addressing issues proactively.
• Fostered teamwork and collaboration among departments.

Business Development Consultant, Space Intelligence Ltd, Edinburgh

DECEMBER 2022 — MARCH 2023

• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Drew on understanding of key markets to push the development of business strategies.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Launched new product lines with strong retail and marketing strategy.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Aligned team activities towards ambitious growth plans to achieve impressive,

lasting results.

• Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.

Sr. Business Analyst, ASK-EHS Engineering & Consultants Pvt. Ltd., Surat

MARCH 2018 — DECEMBER 2021

• Mapped current business and operational processes and offered recommendations for improvement.
• Managed projects with team collaboration achieving client satisfaction.
• Worked CRM Software for compiling client data at one place for better result driven approach.
• Maintained CRM data by constantly updating logs and adding new prospects.
• Documented process flows and developed requirements for functional improvements.
• Communicated with customers, employees and other individuals to answer questions and explain information.
• Reviewed files, records and historic data to obtain required business information for development requests.
• Identified work flow bottlenecks and implemented new and improved processes and policies for smooth project flow.
• Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
• Met end-user goals by supporting strategic planning initiatives for applications.
• Informed the project board of emerging business and financial operations issues as part of my stakeholder management role.
• Developed and implemented strict stakeholder management strategies to ensure successful project deliveries.
• Negotiated contract terms for maximised client benefit and profit.

Senior Business Development Executive, IPCalculus Information Services Pvt Ltd., Surat

JULY 2015 — FEBRUARY 2018

• Identified and closed new business opportunities through strategic networking, enhancing valuable client base.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Created a new client pipeline to meet monthly targets.
• Drew on an understanding of key markets to push the development of business strategies.
• Influenced key decision-making and established trust with stakeholders.
• Oversaw full sales lifecycle from prospecting clients to closing deals.

Business Development Executive, IPCalculus Information Services Pvt Ltd., Surat

JULY 2013 — JUNE 2015

• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Logged call details and customer information insecure systems, improving data collection measures.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Forecasted sales and market trends to improve business strategy.

Master's degree in MSc Business Management with International Business, The University of Huddersfield

JANUARY 2022 — MAY 2023

Bachelor's degree in Electronics and Communications Engineering, C. G. Patel Institute Of Technology

JULY 2009 — JUNE 2013