Viviana Enea

With a resource of experience in operations manager assistant, corporate receptionist, and team leader roles, I bring a diverse skill set focused on exceptional customer service, effective leadership, and strategic planning. With outstanding telephone manner and data entry skills, I succeed in fast-paced environments and excel in problem-solving and adaptability. I am passionate about creating positive experiences for both clients and team members.

2023 – Present – Operations Manager assistant at Dottore London-Holborn & Richmond clinics

• Managed all aspects of two clinics operations.
• Developed and implement strategic plans to optimize clinic workflows, improve patient satisfaction, and achieve organisational goals.
• Supervised recruitment, training, and performance management of clinical and administrative staff.
• Assisted in managing day-to-day operations of a busy medical clinic, including scheduling, patient registration, and billing.
• Greeted patients and visitors with a warm and welcoming manner, creating a positive first impression of the clinic.
• Scheduled appointments, surgeries, and diagnostic tests, coordinating with medical staff and patients to accommodate their needs.
• Assisted with insurance verification and billing processes, resolving any issues or discrepancies in a timely manner.
• Responded to phone calls and emails, providing information and assistance to patients, families, and healthcare providers.

• Managed all aspects of the front desk, including greeting visitors, answering phones, and handling inquiries.
• Coordinated meeting and conference room bookings, ensuring seamless scheduling for internal and external meetings.
• Handled incoming and outgoing mail and packages, distributing them to appropriate recipients.
• Provided administrative support to executives, including calendar management, travel arrangements, and expense reporting.
• Assisted with special projects and events, demonstrating flexibility and adaptability in a fast-paced corporate environment.
• Supported the administrative team with various tasks, including data entry, filing, and document preparation.
• Assisted with scheduling appointments and coordinating meetings, ensuring efficient use of time and resources.
• Managed office supplies and inventory, placing orders as needed to maintain adequate stock levels.
• Responded to emails and phone calls, providing timely and courteous assistance to clients and colleagues.
• Collaborated with team members to streamline processes and improve overall efficiency in the office.

• Managed recruitment, training, and supervision of lifeguards and swim instructors. 
• Created and maintained staff schedules to ensure adequate coverage. Conducted performance evaluations for staff. 
• Planned and coordinated swim programs, lessons, and events. 
• Developed new programs to enhance member attraction and retention. 
• Promoted and sold memberships. 
• Monitored membership trends and identified improvement opportunities.

• Recruited, trained, and supervised swimming instructors, lifeguards, and other staff. 
• Developed staff schedules and ensured adequate coverage. Planned and coordinated swimming programs, lessons, and events. 
• Collaborated with instructors to design effective lesson plans. Managed the budget for the swimming facility.
•  Developed age-appropriate and skill-level appropriate lesson plans. Created engaging teaching materials. 
• Tailored lessons to meet the needs of individual students or groups. 
• Communicated effectively with participants and their parents or guardians. 
• Addressed concerns or questions from participants or their families. Assisted with maintaining databases related to swimming programs.

• Supervised a team of 26 skilled swimming instructors, providing guidance and support in lesson planning, safety protocols, and effective teaching methods.
• Conducted regular training sessions to enhance the professional development of instructors, ensuring alignment with the latest industry standards.
• Managed a diverse membership base of 3200 individuals, addressing inquiries, concerns, and providing exceptional customer service.
• Planned and coordinated a comprehensive range of swimming programs, lessons, and events catering to various age groups and skill levels.
• Developed and managed the facility's budget, overseeing expenditures and revenue streams.
• Established effective communication channels with members, addressing concerns, and fostering positive relationships.
• Conducted member feedback sessions, incorporating valuable insights to improve overall services.
• Maintained accurate records of member data, program participation, and staff certifications.
• Generated regular reports for senior management, providing insights into membership trends, program efficacy, and financial performance.
• Collaborated with internal and external stakeholders, including local schools, community organizations, and governing bodies, to enhance the facility's profile and community engagement.

• Diploma level 3 Business and Administration
• Degree in Science of Physical Activities and Sports
• Diploma in Commercial Accounting
• Microsoft Office suite (Excel, Word, Power Point)
• First Aid & DBS
• ASA Level 1&2 Swimming Instructor qualifications