Vyshu Sai

Diligent and customer-focused professional with experience across hotel reception, guest services, housekeeping, retail operations, catering, and quality assurance. Holds an MSc in Pharmaceutical Analysis with Distinction (80%) and a Bachelor's degree in Chemical Engineering, combining strong analytical ability with practical operational and customer-service experience. Experienced in fast-paced environments, maintaining accuracy and hygiene standards, resolving customer queries, and supporting smooth day-to-day operations.

Reliable, adaptable, detail-oriented, and motivated to contribute effectively in a part-time professional role.

Night Team Member – Reception / Night Receptionist at ibis budget (2026-09 – Present)

• Manage overnight front-office operations, including guest check-ins, check-outs, and late arrivals.
• Respond professionally to guest enquiries, requests, and concerns while maintaining a high standard of customer service.
• Handle customer complaints and support conflict resolution in a calm and professional manner.
• Follow emergency response, security, and safety procedures throughout overnight shifts.
• Complete end-of-day financial reconciliation and ensure accurate front-desk administration.
• Conduct system checks and audits to maintain accurate records and smooth overnight operations.
• Work independently during night shifts while maintaining effective communication with the wider hotel team.

Guest Service & Housekeeping – Day Shift at ibis Queen's Quarters (2025-10 – 2026-08)

• Delivered friendly and professional customer service by responding promptly to guest requests and enquiries.
• Prepared guest rooms and public areas in accordance with hotel cleanliness and quality standards.
• Replenished room amenities, supplies, and guest essentials to maintain comfort and satisfaction.
• Maintained attention to detail while completing housekeeping duties efficiently and to required standards.
• Worked collaboratively with colleagues to support smooth daily hotel operations.
• Contributed to a positive guest experience through reliable, efficient, and professional service.

Food Truck & Catering Operations Assistant at Baby Sonvi (2025-04 – 2025-08)

• Supported daily food truck and catering operations to ensure efficient and timely service.
• Prepared and served food while following appropriate hygiene and food-safety practices.
• Managed customer orders and payments accurately and professionally.
• Communicated with customers in a friendly and helpful manner.
• Assisted with event catering, including setup, food preparation, service, and coordination.
• Maintained a clean and organised working environment throughout food preparation and service.

Quality Assurance Intern at ITC PSPD Limited (2024-09 – 2024-12)

• Assisted with quality control inspections and documented product quality data accurately.
• Supported quality assurance activities in accordance with company standards and procedures.
• Identified and reported quality issues to relevant team members.
• Assisted with maintaining quality-related documentation and records.
• Worked collaboratively with team members to support continuous improvement activities.
• Demonstrated strong attention to detail when reviewing product and quality information.

Retail Assistant at JioMart (2022-04 – 2024-05)

• Provided professional customer service by assisting customers with product enquiries, purchases, and returns.
• Replenished stock and maintained organised, attractive, and well-presented shelves.
• Monitored product availability and supported efficient stock management.
• Assisted customers during busy trading periods while maintaining a positive and helpful approach.
• Worked effectively as part of a team to support daily store operations.
• Demonstrated reliability, punctuality, and flexibility in a fast-paced retail environment.

Master of Science in Pharmaceutical Analysis – Queen's University Belfast (2026)

Bachelor's Degree in Chemical Engineering – Vellore Institute of Technology (2021 – 2025)