Wallace Tong

Friendly and adaptable postgraduate student at The University of Manchester with hands-on experience across luxury retail, food service, cash handling and customer-facing roles. Experienced in serving customers in both high-end retail and fast-paced local food environments, including independently handling cash, processing orders and managing multiple tasks during busy periods. Fluent in Cantonese and English and confident in communicating with people from diverse backgrounds.

Brings strong attention to detail, quick learning ability and a professional approach, with additional experience leading and mentoring junior staff. Seeking a part-time retail, café or bubble tea role where I can contribute immediately to customer service and day-to-day operations.

Customer Assistant at OHLALA Hong Kong (2026-08 – 2026-09)

• Managed and maintained stock of 300+ luxury fur items, ensuring accurate inventory control and organised product presentation.
• Assisted clients with personalised service in a luxury retail environment, supporting product selection and delivering a high standard of customer experience.
• Supported sales of Rene Caovilla luxury heels, demonstrating product knowledge and an understanding of premium footwear.
• Contributed to high-value transactions, with a highest recorded individual sale of HKD 100,000.
• Built strong customer relationships through attentive service, effective communication, and an understanding of luxury consumer expectations.

Summer School Tutor at Salvation Army Kowloon City Corps & Community Education Centre (2017-06 – Present)

Seasonal role from Summer 2017 to Present

• Delivered engaging STEM learning activities and academic support for primary school students, adapting teaching approaches to different learning needs and abilities.
• Provided homework guidance and one-to-one academic support, helping students build confidence and develop independent learning skills.
• Planned, coordinated, and supervised educational field trips and enrichment activities, ensuring student safety, engagement, and effective organisation.
• Took on a leadership and mentoring role for junior tutors, providing guidance, sharing teaching strategies, and supervising their work to maintain a supportive and effective learning environment.
• Supported the wider tutoring team with activity planning, classroom management, and day-to-day coordination, drawing on extensive experience working with children.
• Developed strong leadership, communication, teamwork, and organisational skills through working with students, junior tutors, staff, and families from diverse backgrounds.

Online Tutor at Online (2024-01 – 2024-06)

• Delivered online tutoring in GCSE Physics and Chemistry
• Simplified scientific concepts and adapted explanations to support effective learning outcomes
• Developed organisational and time management skills through independent lesson preparation and scheduling

Part Time Promoter at DSG Energy Limited (2023-06 – 2023-07)

• Supported promotional events and public engagement activities for the company
• Strengthened communication and interpersonal skills through interaction with diverse groups of people

Food Service Assistant at 日昇小食 (daydayeatsnackshop) (2022-05 – 2022-07)

• Worked in a busy local Hong Kong food business, supporting food preparation, order taking, cashiering and customer service.
• Handled cash transactions independently, accurately calculating totals and providing change without an electronic point-of-sale system.
• Memorised a wide range of product prices and menu items, enabling fast and accurate order processing during busy periods.
• Took customer orders by handwritten notes or memory, maintaining accuracy while managing multiple orders simultaneously.
• Assisted with the preparation and production of traditional Hong Kong-style food and snacks, working efficiently during busy service periods.
• Communicated directly with customers in Cantonese, responding to orders and enquiries in a friendly and efficient manner.
• Maintained a clean and organised work area and worked closely with colleagues to ensure smooth day-to-day operations.

Student Physiotherapist at NHS Clinical Placements (2024-01 – 2025-12)

• Worked with patients, families and multidisciplinary teams across hospital and community settings.
• Developed strong communication, teamwork, organisation and professional interpersonal skills.
• Managed daily workloads independently while maintaining a high standard of service and professionalism.

Master of Public Health in Public Health – The University of Manchester (expected graduation 2027)

Bachelor of Science in Physiotherapy – University of Salford (2023 – 2026)

Hong Kong Diploma of Secondary Education – La Salle College Hong Kong (2017 – 2023)