Customer Care & Order Managment Administrator
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German Graduate with 20 + years Customer Service, Order Managment, Account Management, Supply Chain, Logistics and Export experience in Chemical Manufacturing, Medical Manufacturing and Banking Industries
Complaint Management, Change Management, Master Data and Training and Mentoring Experience
Detail Orientated and Analytical Personality Type on two different Personality Profile Methodologies, which were completed 20 years apart (Belbin and Insights Discovery)
20+ Customer Service, Account Management, Supply Chain, Logistics and Export experience in the Chemical and Medical Manufacturing and Banking Industries
Training and Development – compilation of training documentation completed to assist in training and inter departmental cross training in all three long term roles and most recently at Aurorium (BBA Widnes, BASF, Azenta and Aurorium)
Complaint Management – investigation and resolution - Problem Solving – complex issues across multiple businesses
Master Data Management – set up of new accounts and amendments on Wiz Answer, SAP and Oracle Cloud at BBA, BASF and Azenta respectively, set up and cleanse of Master Data on Sage at Medicines Discovery Catapault
Change Management – Flexible and Adaptable to meet the challenges, demands and changes in each role - including Brexit, Covid, Company Name Change, Implementation of a new IT system, Implementation of a new departmental structure and move to opening a European warehouse during my 3 years at Azenta
Transport and Logistics Management – including Freight Forwarder selection and Freight Forwarder Annual Reviews (BASF)
APICS - Basic Supply Chain Managment
Hazardous Goods - Air & Road
BTEC NVQ Customer Service Level 3
