Saar Lenaerts

Experienced and adaptable professional with a strong background in administration, business management, customer service, care work and hospitality. Confident working independently or as part of a team, with excellent communication, organisation and interpersonal skills. Experienced in staff coordination, rotas, recruitment, customer complaints, stock control, bookkeeping and day-to-day business operations. Resilient, energetic and committed to delivering high standards of service.

Kitchen Assistant at The Big Fresh Catering Company (2024-11 – Present)

• Support the day-to-day running of a busy school catering environment.
• Prepare and serve meals while maintaining high standards of hygiene, organisation and customer service.
• Work effectively as part of a team and follow food safety and allergy procedures.

Holiday Club Coach at Pukka Productions (2024-01 – 2025-12)

• Supported children during holiday club activities and contributed to a positive, safe and inclusive environment.
• Worked collaboratively with staff and families, using strong communication and interpersonal skills.

Host for Foreign Minor Students at Celtic English Academy (2022-01 – Present)

• Host and support foreign minor students during their stay, helping provide a safe, welcoming and positive experience.
• Communicate with students and relevant staff, helping students settle into their accommodation and local environment.
• Provide practical day-to-day support and respond appropriately to students' needs and concerns.

Owner at Hub Café (2022-11 – 2023-07)

• Managed all day-to-day operations of the café, including kitchen activities and staffing.
• Handled basic bookkeeping and staff responsibilities.
• Developed and implemented a robust HACCP system and achieved a 5-star hygiene rating.
• Built resilience and practical business-management skills through launching and running the business.

General Manager at The Little Olive (2021-09 – 2022-11)

• Managed day-to-day business operations and coordinated weekly staff rotas and annual leave.
• Recruited and trained staff and maintained communication with business owners.
• Managed bookings and Christmas events, customer complaints, stock takes and stock rotation.
• Managed social media activity and supported customer engagement.

Supervisor at Hang Fire (2017-08 – 2021-09)

• Supervised shifts and helped ensure smooth day-to-day service.
• Handled customer complaints and maintained high standards of customer service.
• Communicated efficiently with the Head Chef and supported front-of-house operations.
• Worked as a host and helped create a positive customer experience.

Home Care Assistant at Allied Healthcare Limited (2016-08 – 2017-08)

• Provided personal care and domestic support to elderly and disabled customers.
• Assisted with and accurately recorded medication given.
• Maintained clear daily records of tasks and patient observations.
• Demonstrated reliability, timekeeping and a caring approach.

Manager at Anna-Loka Ltd (2015-08 – 2016-08)

• Supported the smooth running of daily business operations.
• Completed basic business accounting using Xero.
• Managed stock takes, stock rotation, staffing, training and weekly rotas.
• Liaised with the Head Chef regarding menus and pricing.
• Handled complaints, managed social media and helped achieve a 5-star hygiene rating.

Qualified Foster Carer (2026-01 – Present)

• Qualified foster carer, demonstrating strong responsibility, safeguarding awareness, patience and commitment to supporting children and young people.
• Able to build trusting relationships, communicate effectively and respond calmly and appropriately to individual needs.

Community & Citizen Campaigner (2025-01 – Present)

• Active community campaigner involved in successful local campaigns, public engagement and community outreach.
• Support community events, awareness activities and public communication, working with residents and local groups to build engagement and positive outcomes.

Business Administration Degree (2014-07)

Business Accountancy (2008-07)

Secondary Diploma (A-level equivalent)

Biology / Chemistry / Physics in Science

Dutch / English / French in Languages