Wesley Kelly

A motivated, reliable and hardworking professional with experience across legal services, customer service, hospitality and event management. Currently working as a First Response Advisor at JF Law alongside a part-time role as Bar Staff at Meraki. Experienced in handling client enquiries, working in fast-paced environments and delivering excellent customer service. Strong communication, organisational and problem-solving skills with the ability to work independently or as part of a team.

First Response Advisor - JF Law - Liverpool

(2026-04)

• First point of contact for new clients.
• Handle inbound and outbound enquiries.
• Gather accurate client information.
• Provide excellent customer service in a legal environment.

Bar Staff - Meraki - Liverpool

(2026-05)

• Serve drinks and deliver excellent customer service.
• Handle payments accurately.
• Maintain cleanliness and support busy live events.

Event Organiser - Insidious Events - Liverpool

(2024-09)

• Founded and manage an independent events brand.
• Book artists and coordinate logistics.
• Manage venues, promotion and event operations.

First Response Advisor / File Handler - Carpenters Group - Liverpool

(2023-05 - 2026-04)

• Handled road traffic accident claims.
• Managed inbound and outbound calls.
• Supported clients throughout their claims.

Customer Service Advisor / Sales Agent - The Contact Company

(2022-08 - 2023-05)

• Customer service and sales for Plusnet Mobile and TPRG.

Glass Collector / Bar Staff - O'Neills

(2021-09 - 2022-02)

• Provided customer service and supported bar operations.

Porter - Smartmove Removals

(2021-02 - 2021-08)

• Safely transported customers' belongings across the UK.

Diploma - Photography - City of Liverpool College

GCSE - English Language - Oldershaw Academy