Wesley Lineham

Customer focused and dynamic professional with 4+ years of experience in hospitality and events management. BA (Hons) in Acting and an experienced Actor and Musician demonstrates a level of confidence and an exciting proposition in terms of delivering any organisations customer journey. Highly experienced in staff management, front of house operations and event management. Versatile, articulate with strong customer service and communication skills. Character and charisma adds value to any team and organisation. Seeking a position at Whatley Manor with the prospect of career progression within the organisation.

Experience

RESTAURANT SUPERVISOR - WILLIAMS NAILSWORTH (01/06/2022-PRESENT)

• Improved Customer Satisfaction by implementing changes resulting in higher customer satisfaction feedback and positive reviews.
• Successfully trained, developed and mentored the team, leading to improved service quality, efficiency and reduced staff turnover.
• Implemented cost-saving and inventory value control while maintaining quality standards.
• Ensured the restaurant consistently met and exceeded health and safety regulations, resulting in a clean and safe environment for both customers and staff.
• Established clear lines of communication between front-of-house and back-of-house teams, leading to smoother operations and improved coordination.
• Implemented measures to boost employee morale, resulting in a more motivated and engaged workforce.
• Effectively resolved customer complaints or internal conflicts, maintaining a positive atmosphere within the restaurant.

LOCATION ASSISTANT - TV/FILM PRODUCTION (01/08/2020 - 2022)

• Supported prominent production projects for Netflix, BBC, Amazon Prime, and Disney. 
• Identified filming locations, negotiated terms, and coordinated stakeholders.
• Facilitated collaboration between internal teams, property management, and local residents.
• Supported location team on all stages of production.

• Collaborated with acclaimed companies, including the Young Shakespeare Company, Action to the Word and ITV.
• Featured in commercials for Barclaycard and Durex. 
• Performed at prestigious venues like The National Theatre, Pleasance Theatre and Latitude Festival.
• Contributed to award-winning productions and engaged with fellow creatives.
• Managed auditions, bookings, and networking to generate work opportunities.

• Orchestrated a customer-centric journey, enhancing profitability and hospitality.
• Managed total schedules, conducted team appraisals, and facilitated team building.
• Coordinated inventory reports and supply chain interactions.

ACTOR AND WORKSHOP LEADER - YOUNG SHAKESPEARE COMPANY - (28/01/2019 - 11/05/2019)

• Toured the UK and Madrid, performing Romeo and Juliet in secondary schools, totalling 160 performances.
• Conducted engaging acting workshops and exercises for students and teachers.
• Assisted in dramatic text comprehension, scene breakdown, and character analysis. 

SEN TEACHING ASSISTANT & YOUTH WORKER, ROBERT FITZROY ACADEMY - (06/07/2018 - 04/12/2018)

• Collaborated in developing lesson plans and activities. 
• Assisted the children with their work and studies. 
• Supported students' academic progress and hosted engaging club activities, designed group activities and drama workshops.

• Contributed to events hosting up to 2,000 guests, managing bar and catering services. 
• Ensured timely setup and coordination with various departments. 
• Established client relationships and managed pre/post-event logistics.

• Performed, produced and directed shows at prestigious venues, including Soho Theatre New York and Edinburgh Fringe, Camden Fringe, Arcola and Syde Theatres. 
• Conducted workshops with local schools, fostering creativity and engagement. 
• Led marketing efforts, including advertising, sales, net working and fundraising. 
• Developed creative concepts and researched plays for productions.

• Founding member, lead singer, song writer and lead guitarist of the band. 
• Responsible for music production, video design, graphics, and social media content.
• Bookings gigs, promotion marketing and finances. 
• Managed bookings, promotion, marketing, and finances.

• PGCE - Secondary Drama Teacher (QTS - 21898320)
• BA Acting - Rose Bruford College of Theatre and Performance (2013-16) - First Class Honours Degree 
• Dean Close School, Cheltenham (2006-2010 )

  3 Advanced GCE A Levels: Theatre Studies (B), English (B), History (B),

  9 GCSE’s: Including English (B), Mathematics (B), Music (A), Drama (A* 100% pass).