William Smith

Dependable, consistently keeps bar clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable about range of beverages and always ready to learn about new options. Available for any type of work willing to train in new position.

Bartender at Foley Arms (2018-04 – 2024-10)

• Processed payments accurately reducing discrepancies at end of shift tallying
• Communicated clearly with kitchen staff for seamless coordination of food orders
• Handled cash transactions securely minimising risk of theft or fraud
• Developed rapport with regular patrons fostering a loyal customer base
• Created an inviting atmosphere through friendly interaction with customers
• Provided excellent service to customers, resulting in repeat business
• Checked identification of customers to ensure legal drinking age compliance
• Maintained a clean and organised bar, enhancing customer satisfaction
• Promoted special events and offers effectively leading to increased footfall on those days
• Managed stock levels efficiently, preventing shortage during peak hours
• Ensured compliance with all health and safety regulations by regular inspections and maintenance checks
• Resolved customer complaints promptly to maintain good relationships
• Collaborated with team members to provide seamless service during busy periods
• Adapted quickly to different situations maintaining efficiency even under pressure
• Welcomed guests with friendly conversation and fun atmosphere
• Completed end-of-day cleanup to reset bar for next day
• Collected, washed and put away glassware between guests
• Served guests spirits, lagers and stouts at bar
• Input orders into register, calculated bills and collected payments
• Supported serving staff with fast, accurate beverage preparation
• Inspected customer identification to verify age against legal standards
• Followed food safety and hygiene requirements to protect guests
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation

Bartender at Birmingham City Football Club (2016-04 – 2020-01)

Bar with work in very busy environment on match days and events

Bachelor of Arts in TV production – Middlesex university (2015-08)