Bartender at Foley Arms (2018-04 – 2024-10)
- Processed payments accurately reducing discrepancies at end of shift tallying
- Communicated clearly with kitchen staff for seamless coordination of food orders
- Handled cash transactions securely minimising risk of theft or fraud
- Developed rapport with regular patrons fostering a loyal customer base
- Created an inviting atmosphere through friendly interaction with customers
- Provided excellent service to customers, resulting in repeat business
- Checked identification of customers to ensure legal drinking age compliance
- Maintained a clean and organised bar, enhancing customer satisfaction
- Promoted special events and offers effectively leading to increased footfall on those days
- Managed stock levels efficiently, preventing shortage during peak hours
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks
- Resolved customer complaints promptly to maintain good relationships
- Collaborated with team members to provide seamless service during busy periods
- Adapted quickly to different situations maintaining efficiency even under pressure
- Welcomed guests with friendly conversation and fun atmosphere
- Completed end-of-day cleanup to reset bar for next day
- Collected, washed and put away glassware between guests
- Served guests spirits, lagers and stouts at bar
- Input orders into register, calculated bills and collected payments
- Supported serving staff with fast, accurate beverage preparation
- Inspected customer identification to verify age against legal standards
- Followed food safety and hygiene requirements to protect guests
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation
Bartender at Birmingham City Football Club (2016-04 – 2020-01)
Bar with work in very busy environment on match days and events
