Business Resourcing Administrator at Obscurant Recruitment Solutions Limited (2023-07 – 2025-12)
- Dealt with all administration for the MD and Account Managers
- Resourcing for qualified candidates using various job boards, CV Library, Reed, Totaljobs for the MD and Account Managers.
- Coordinating background checks, proof rights to work in the UK, through the government website
- Prepared candidate CV's
- Registered candidates using a CRM system - Recruit So Simple
- Obtaining GDPR candidate consents and verifying documentation.
- Uploading adverts onto CV Library, Reed, Totaljobs and Obscurants website.
- Enhanced candidate pipeline management by overseeing application tracking and ensuring timely follow-ups.
- Supported and contributed to recruitment operations by assisting account managers with adhoc hiring tasks and process improvements.
- Updated and enhanced internal CRM systems, ensuring accurate candidate records and improving data accessibility for the recruitment team.
- Processed quarterly petty cash
- Ordered office stationery
Assistant Retail Administration Manager at Greendotdot.com Limited (2019-05 – 2021-02)
- Monitor costs and expenses to assist in budget preparation
- Prepare sales reports, store reports and providing secretarial support to operations manager
- Coordinate with area managers on store data
- Handled HR issue on payroll for frontline staff
- Monitoring stores and consignment stores' inventory
- Communicated between stores, purchase and IT department on promotion setting
- Assist on annual stocktaking
- Assist to switch POS system
- New shops and consignment stores set up
Senior Administration Officer at Greendotdot.com Limited (2016-05 – 2019-04)
Promoted to Assistant Retail Administration Manager
- Prepare sales reports, store reports and providing secretarial support to operations manager
- Coordinate with area managers on store data
- Handled customer inquiries, orders and complaints
- Handled HR issue on payroll for frontline staff
- Monitoring stores and consignment stores' inventory
- Communicated between stores, purchase and IT department on promotion setting
Operations Manager at Pacificnet Hosting Limited (2014-03 – 2016-02)
- Oversees all levels of billing and administration work
- Maintain daily operations of office including filing, office supplies and keep inventory record
- Managed vendor contract and licensing issue
- Provide full spectrum support in HR field
- Coordinated and arranged data centre and office relocation at the best economical way
- Organise company events with department head to help build up team spirit
Retail Support Officer at Dah Chong Hong Limited (2013-11 – 2014-03)
- Prepare daily sales reports, store reports and providing secretarial support to operations manager
- Coordinate with area managers on store data
- Handled customer inquiries, orders and complaints
- Handled HR issue on payroll for frontline staff
- Consolidated competitor information for planning promotion strategy
Operation Manager at Pacificnet Hosting Limited (2011-01 – 2013-02)
- Arrange and maintain IP phone system greeting flow for sales, customer service and support hotline
- Plan and monitoring operation workflow with SharePoint and Plesk
- Handle procurement and maintenance of office equipment
- Arrange office relocation and renovation project
- Handle HR issue including recruitment
- Coordinated and arranged office relocation at the best economical way
Marketing Executive at Pacificnet Hosting Limited (2007-04 – 2010-12)
Promoted to Operation Manager
- Prepare marketing promotional materials e.g. advertisement brochures and newsletter
- Provide marketing strategies plan
- Brand building and customer relationship management
- Coordinated with external parties marketing events such as cross-selling promotions and exhibitions
- Met deadlines consistently by working extra work hours during the marketing and advertising campaigns
- Provide product trainings to customer service department and support department and frontline staff
Customer Service Officer at Pacificnet Hosting Limited (2006-07 – 2007-03)
Promoted to Marketing Executive
- Order entry and customer enquiries progress
- Handling incoming calls and emails
- Coordinate with technical team for order provisioning and of customer request
- Providing administrative support to support department and the marketing department
